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What is Qualikloud?

From a customer portal that facilitates efficient dispatch management to features like bulk invoicing, online payments, driver settlements, and AI-assisted routing, your clients can effortlessly place new orders through the portal, which instantly appears on the dispatcher’s interface, thereby eliminating the reliance on phone calls. The dispatcher’s workstation is crucial in managing and optimizing the vital delivery process, guaranteeing accurate scheduling and close monitoring of valuable packages while they are in transit. Furthermore, drivers employ mobile applications that communicate navigation information back to the central office, tracking delivery milestones and confirming the final proof of delivery. With functionalities like driver tracking and Service Level Monitors, dispatchers are empowered to choose the closest driver, allowing them to navigate through congested areas skillfully and ensure punctual arrivals. This all-encompassing system not only streamlines operational workflows but also significantly boosts customer satisfaction by delivering consistent efficiency and reliability. Ultimately, the integration of these advanced features creates a seamless experience for both drivers and customers, fostering better communication and trust in the service.

What is Orna?

Computer-aided dispatch systems enhance the ability of dispatchers to oversee multiple incidents at once while efficiently coordinating the deployment of patrol officers. By utilizing an optimized dispatch framework, the process of relaying calls can be streamlined, allowing for timely updates to officers in the field, and resulting in commendations from clients for prompt response times. When dispatchers or patrol officers have suggestions, they can easily incorporate this feedback into the call, complete with time-stamps for precise record-keeping. In scenarios involving natural disasters, the collaboration between different security firms becomes crucial; thus, dispatch can consolidate various agencies or companies into a single call, ensuring that all necessary resources are readily accessible. Additionally, documents such as photographs can be effortlessly attached to the call; these images are then included in the PDFs of closed cases and can be set up to appear in both automated and manual activity reports. If a person or vehicle linked to the service call is encountered—whether existing in your records or newly added—you can conveniently associate them with the call, which enhances the overall efficiency and precision of the dispatch process. This interconnectedness not only supports real-time decision-making but also fosters improved communication among all parties involved, ultimately leading to a more cohesive response effort. The ability to integrate feedback and resources ensures that the dispatch process remains adaptable and responsive to changing situations.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Qualikom Canada

Company Location

Canada

Company Website

qualikom.com

Company Facts

Organization Name

Kerkton Security Technologies

Date Founded

2016

Company Location

United States

Company Website

www.kerkton.com/computer-aided-dispatch

Categories and Features

Courier

Barcode Support
Billing & Invoicing
Compensation Management
Customer Database
Dispatch Management
Job Assignment Management
Label Printing
Order Entry
Routing
Scheduling

Categories and Features

Physical Security

Checkpoint Tracking
Customer Management
Data Collection
Event Management
Incident Management
Investigation Management
Multiple Alarm Queues

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