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What is Bold?

Bold is a content management system that truly comprehends the written word. This innovative CMS distinguishes between how content is presented and the content itself, streamlining the process of creating, curating, and disseminating information across various devices, including those without screens. It operates on a content workflow that mirrors the efficiency of a newsroom, enhancing storytelling through features like built-in story elements, reusable content cards, and different story types. Additionally, Bold ensures that content is optimized for sharing across various social media platforms, focusing on SEO, social media, and mobile accessibility. Its integrations with third-party services such as Apple News, Google News, and Facebook Instant Articles (AMP, PWA) further broaden its reach, along with support for push notifications, email marketing, and RSS feeds. As a cloud-hosted SaaS CMS, Bold takes care of performance, security, and ongoing feature upgrades, allowing digital publishers to focus solely on crafting exceptional content while benefiting from a reliable and efficient content management solution. Users can rely on Bold to elevate their digital publishing experience to new heights.

What is BoldDesk?

BoldDesk empowers businesses to swiftly and effectively address customer inquiries and issues, enhancing overall customer satisfaction. With its automation capabilities, BoldDesk helps organizations optimize their ticketing workflows, leading to significant time savings and heightened productivity. Additionally, BoldDesk facilitates collaboration among team members, enabling them to collectively tackle client issues, which contributes to quicker resolution times and improved outcomes. The platform’s dashboards and analytical tools deliver real-time data, enabling organizations to gain insights into their support operations, pinpoint challenges, explore opportunities for enhancement, and recognize emerging trends. Furthermore, BoldDesk's robust ticketing and task management features streamline the management of support operations, ensuring not only faster resolution times but also reduced operational costs while fostering a more organized workflow. This comprehensive approach ultimately leads to a more efficient customer support ecosystem.

Media

Media

Integrations Supported

Asana
Facebook
Mailchimp
Azure DevOps Server
Brightcove
Facebook Live
Google Drive
HubSpot CRM
LINE
LinkedIn
Ozonetel
PagerDuty
Pipedrive Dealbot
Ringover
Shopify
Slack
Twilio
Zapier Canvas
Zoom

Integrations Supported

Asana
Facebook
Mailchimp
Azure DevOps Server
Brightcove
Facebook Live
Google Drive
HubSpot CRM
LINE
LinkedIn
Ozonetel
PagerDuty
Pipedrive Dealbot
Ringover
Shopify
Slack
Twilio
Zapier Canvas
Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

$99/month
Free Trial Offered?
Free Version

Pricing Information

$99
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Quintype

Date Founded

2014

Company Location

India

Company Website

www.quintype.com/products/bold

Company Facts

Organization Name

Syncfusion

Date Founded

2001

Company Location

United States

Company Website

www.bolddesk.com

Categories and Features

Content Management

Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management

Digital Experience Platforms (DXP)

Alerts / Notifications
Auto-Tagging
Blogs
Calendar
Content Modeling
Digital Asset Management
File Sharing
Form Builder
Forums / Message Boards
Headless CMS
Knowledge Base
Performance Monitoring
Personalization / Segmentation
Reporting / Analytics
Surveys / Polls
Templates
User Management / Permissions
Version Control
Wiki
Workflow Management

Publishing and Subscriptions

Advertising Management
Books
Campaign Management
Catalogs
Circulation Management
Content Management
Layout & Design
Magazines
Newsletters
Newspapers

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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