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What is RO Innovation?

Utilize customer reference management software to strengthen connections and speed up the closing of deals. If you're in search of a solution to nurture and oversee your references, or to engage actively with your current customer champions, RO Innovation is committed to facilitating your success. Involving your customer advocates can significantly accelerate the sales process, reducing the clutter of multiple emails to account managers and shifting towards a more organized reference system. Are you still dependent on spreadsheets for reference tracking and struggling to identify which advocates are best suited for webinars or events? It's time to rethink your strategy. Our platform features a nomination portal that allows customer-facing teams to suggest their top customer candidates easily. With gamification elements designed to incentivize customer engagement through rewards, our workflows streamline tracking and updates, while the system smartly identifies your leading customer advocates for every project, guaranteeing that you have the finest resources readily available. By adopting these advanced tools, you not only boost efficiency but also cultivate deeper relationships with your clients while gaining valuable insights into their preferences and needs.

What is Crowdly?

Assemble a significant group of your customers to form your advocate community. Powered by Crowdly and fully customizable to match your branding, your advocate Hub acts as a central digital space for customer interaction with your brand. Our rapidly deployable, white-labeled Missions have demonstrated their effectiveness in boosting loyalty and engagement among your supporters. Available through your Hub and distributed via Crowdly's direct-to-fan channels, these Missions inspire your fans to share their personal experiences and narratives, thereby driving new sales and elevating brand visibility. With our sophisticated segmentation capabilities, you can track individual interactions over time and seamlessly direct personalized missions to the right users at crucial moments. Furthermore, our cutting-edge FosterTrackâ„¢ feature utilizes AI and event-based triggers to create automated sequences that sustain ongoing engagement with your initiatives. This approach guarantees that your community stays active and connected to your brand, nurturing a deep and lasting relationship while also providing valuable insights into customer behavior and preferences.

Media

Media

Integrations Supported

Gainsight
Microsoft Dynamics 365
Salesforce

Integrations Supported

Gainsight
Microsoft Dynamics 365
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Upland Software

Date Founded

2010

Company Location

United States

Company Website

uplandsoftware.com/roinnovation/

Company Facts

Organization Name

Crowdly

Date Founded

2012

Company Location

United States

Company Website

crowdly.com

Categories and Features

Customer Reference Management

Nomination Tracking
Program Notices
Reference Usage Tracking
Reward Distribution
Search

Categories and Features

Brand Management

Approval Process Control
Artwork Management
Asset Management
Change Management
Fulfillment Distribution
Project Management

Referral

Affiliate Marketing
Campaign Management
Contact Management
Employee Referral Management
Feedback Management
Lead Engagement
Loyalty Program
Referral Tracking
Rewards Management

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