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360 SMS APP

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What is Radiance Labs?

Achieve outstanding outcomes with an impressive 95% open rate and a 40% reply rate. To enhance these results, ensure that every message includes personalized, two-way interactions. The Radiance platform is specifically designed for e-commerce, allowing seamless integration with your existing e-commerce systems. This integration enables you to send tailored marketing notifications for various customer interactions, including order updates, delivery notifications, reminders for reorders, upselling opportunities, abandoned cart follow-ups, and much more. Additionally, your customers can conveniently place orders through SMS and Facebook Messenger thanks to our innovative conversational checkout feature. With the Radiance Conversation Builder, you have the tools to design engaging, interactive conversations that attract customers, assist them during their journey, and foster lasting relationships. You also have the flexibility to utilize our pre-made conversation templates or to craft your own unique experiences. This level of customization ensures that your communication resonates more deeply with your audience, enhancing customer satisfaction and loyalty.

What is 360 SMS APP?

360 SMS App is a 100% Salesforce- and Zoho-native, AI-powered digital engagement platform that helps businesses connect, converse, and convert across 15+ messaging channels—without leaving Salesforce. Trusted by 3,000+ businesses across 100+ countries, it’s been a proven name for 10+ years and maintains a 4.98/5 rating on Salesforce AppExchange. Unify every customer conversation in one Salesforce interface—SMS plus WhatsApp, WeChat, LINE, Viber, Kakao, Zalo, and more. Teams can run true two-way messaging from Salesforce records, so sellers, marketers, and service reps never lose context. Every interaction is automatically captured and logged against Leads, Contacts, Accounts, Cases, Opportunities, and custom objects, creating a complete communication timeline that supports faster follow-ups, better handoffs, and cleaner reporting. Automation is at the core. Launch quickly with no-code tools for recurring messages, auto-replies, surveys, and drip campaigns. For more complex workflows, scale with Salesforce Flows, APIs, and integrations—trigger messages from record updates, stage changes, case milestones, or time-based events. This flexibility helps teams expand engagement without relying on developers for every new use case. AI and AI Agents improve productivity and outcomes at every stage of the journey. Use real-time language translation to respond instantly in a customer’s preferred language. AI-suggested replies help agents answer faster and more accurately, while message refinement and template quality scoring keep outreach clear, consistent, and compliant. Conversation intelligence delivers summaries, sentiment signals, key takeaways, and next-best-action recommendations, helping teams continuously optimize engagement. AI chatbots extend automation 24/7 by handling FAQs, qualifying leads, booking meetings, capturing structured data, and routing conversations to the right queue when human attention is needed—so response times stay low even after hour