Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • D&B Hoovers Reviews & Ratings
    4.1 out of 5 stars 1,299 Ratings
    Company Website for D&B Hoovers
  • Maropost Marketing Cloud Reviews & Ratings
    4.4 out of 5 stars 152 Ratings
    Company Website for Maropost Marketing Cloud
  • Nalpeiron Zentitle Reviews & Ratings
    4.8 out of 5 stars 31 Ratings
    Company Website for Nalpeiron Zentitle
  • rezStream Cloud PMS Reviews & Ratings
    4.7 out of 5 stars 126 Ratings
    Company Website for rezStream Cloud PMS
  • KUKUI Reviews & Ratings
    4.8 out of 5 stars 80 Ratings
    Company Website for KUKUI
  • CrankWheel Reviews & Ratings
    4.9 out of 5 stars 240 Ratings
    Company Website for CrankWheel
  • Pipefy Reviews & Ratings
    4.6 out of 5 stars 594 Ratings
    Company Website for Pipefy
  • Sogolytics Reviews & Ratings
    4.7 out of 5 stars 869 Ratings
    Company Website for Sogolytics
  • Forethought Reviews & Ratings
    4.3 out of 5 stars 166 Ratings
    Company Website for Forethought
  • Trinium TMS Reviews & Ratings
    5.0 out of 5 stars 1 Rating
    Company Website for Trinium TMS

What is Reef?

Reef offers a comprehensive customer revenue platform aimed at helping businesses consistently boost revenue from their existing clients while optimizing net retention metrics. The market has undergone significant changes, with diminishing new sales and increasing difficulties in upselling, which complicates the management of net retention rates (NRR). As a result, many companies find themselves ill-equipped to navigate this shifting landscape, resulting in considerable revenue losses. Startups, in particular, often procrastinate on building a robust NRR foundation, which hampers their growth and widens the revenue gap. It is essential for these organizations to focus their investments on initiatives that promote swift and sustainable growth. By creating board-ready analytics that integrate both present and past data on net retention—including renewals, upsells, and cross-sells—businesses can derive crucial insights. Additionally, visualizing market territories will facilitate the rapid identification of growth opportunities and churn risks, taking into account various elements such as engagement levels, product usage, consumption rates, health scores, and Net Promoter Scores (NPS). Moreover, translating these insights into practical strategies through focused targeting and effective workflows will guarantee that companies maintain consistent follow-through, ultimately resulting in improved execution and enhanced outcomes. This proactive approach can help businesses not only to survive but thrive in a competitive environment.

What is Fidly?

Fidly is an innovative, cloud-based platform that focuses on customer success for B2B businesses with ongoing client relationships, including SaaS providers, accounting firms, marketing agencies, consulting firms, and other service-based organizations. This platform allows teams to define specific stages in the customer journey while establishing recurring tasks with set deadlines; Fidly tracks daily progress and compiles a prioritized list that identifies accounts needing urgent attention along with explanations for their current status. Beyond task management, Fidly includes features such as NPS and CSAT surveys, a daily customer health score that ranges from 0 to 100, AI-generated insights and summaries based on customer feedback and meetings, as well as a chat assistant powered by AI to address inquiries about customer accounts. Users have the flexibility to add customers manually or through spreadsheet uploads, and they can integrate product usage data via Pixel, REST API, or Zapier. The customer health score combines various factors, including usage patterns, adoption rates, financial indicators, stability metrics, and relationship signals, while the priority queue helps teams identify which accounts need immediate focus. In essence, Fidly aims to improve customer engagement and facilitate proactive management of client relationships, ultimately driving business success and satisfaction. By leveraging these advanced features, businesses can foster stronger connections with their clients and enhance overall service delivery.

Media

Media

No images available

Integrations Supported

Integrations Supported

HubSpot CRM
Make
Stripe
Zapier
Zendesk

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

R$297/month
Start is R$297/month for up to 100 customers; Essencial is R$597/month for up to 300; Profissional is R$997/month for up to 1,000; Escala starts at R$1,294/month for larger portfolios. Extra users are R$10/month; annual billing gives two months free. A 30-day free trial is offered on all plans.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows

Customer Service / Support

Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Reef.ai

Company Location

United States

Company Website

www.reef.ai/

Company Facts

Organization Name

Fidly

Date Founded

2026

Company Location

Brazil

Company Website

fidly.com.br

Categories and Features

AI Customer Success

Not specified

Customer Success

Not specified

Revenue Operations

Not specified

Categories and Features

Customer Success

Not specified

Popular Alternatives

Popular Alternatives

SuccessGuardian Reviews & Ratings

SuccessGuardian

5.0 out of 5 stars
Totango Reviews & Ratings

Totango

5.0 out of 5 stars
Supportbench Reviews & Ratings

Supportbench

4.9 out of 5 stars