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What is Relay?

Relay serves as a comprehensive tool for customer communication and appointment management, tailored for businesses that rely on appointments like salons, barbershops, med spas, tattoo parlors, and pet grooming services. It streamlines communication by merging various message sources—such as texts, emails, phone calls, web chats, form submissions, and social media inquiries from platforms like Facebook and Instagram—into a single customer inbox, facilitating easier oversight. Users can seamlessly distribute booking links, integrate their schedules with Google Calendar, identify scheduling conflicts, send appointment reminders to clients, prompt for rebookings, and notify waitlisted customers when slots open up. Moreover, its automated workflows allow for prompt responses to missed calls and effective follow-ups with prospective clients. Relay's intelligent features can draft responses for staff approval or send automatic replies tailored to user preferences. The optional AI Front Desk capability can manage incoming calls and handle appointment scheduling efficiently. The platform also includes tools for contact management, customizable forms, workflow processes, and API access for subscribers of eligible paid plans. Operating in a web-based format, Relay integrates effortlessly with Martello's ecosystem, including Mycel, which serves as a centralized business knowledge hub, thereby improving operational productivity. In addition, this all-encompassing solution is designed to adapt to the specific needs of its users, ensuring a more personalized experience.

What is NewOaks AI?

Generate leads and facilitate appointment discussions through your website and SMS with the tailored solutions of ChatGPT and Claude. NewOaks has been meticulously optimized to enhance the process of scheduling appointments via both SMS and chat features on your site. This dual strategy ensures clients receive outstanding and consistent service, irrespective of whether they communicate through web chat or SMS. Functioning as an AI-powered assistant, NewOaks provides free SMS chat and booking services while also customizing client interactions based on your specific data. Additionally, it includes proactive follow-up strategies after a set period to ensure that every client engagement is successfully concluded. Elevate your customer interactions and increase lead conversion rates with NewOaks AI's live chat features. This cutting-edge capability facilitates real-time connections with prospective clients, making certain that every chance is capitalized upon. Whether you are busy or your clients are preoccupied, our 24/7 service guarantees uninterrupted communication at any time and from anywhere, delivering unmatched convenience and support. Furthermore, by leveraging NewOaks AI, businesses can greatly enhance their outreach efforts and improve their overall customer relationship management, ultimately leading to greater satisfaction and loyalty. This innovative approach not only streamlines operations but also fosters a more engaging experience for clients.

Media

Media

Integrations Supported

Instagram
Google Calendar
Mycel

Integrations Supported

Instagram
ChatGPT
Claude
Claude Duet
Claude for Legal
Facebook
GPT-3
GPT-4
Google Cloud Platform
Microsoft Word
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

$49/month
A free plan is available. Paid plans start at $49/month or $539/year; annual billing includes one month free. Plans include different contact, seat, messaging, and AI allowances. Extra seats, usage beyond included allowances, and optional modules may cost extra.
Free Version

Pricing Information

$19 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
Mac

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Martello Systems

Date Founded

2026

Company Location

United States

Company Website

relaycustomerops.com

Company Facts

Organization Name

NewOaks AI

Company Website

www.newoaks.ai/

Categories and Features

Categories and Features

AI Tools

Not specified

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