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What is RelayFax?

RelayFax functions as a highly effective server for email-to-fax and fax-to-email operations, optimizing the way you manage fax communications. It makes the processes of sending, receiving, and organizing fax traffic across your network straightforward and efficient. By integrating effortlessly with existing email platforms, RelayFax allows users to send faxes directly from their desktops. The RelayFax Network Fax Manager further improves this functionality, making fax handling more streamlined. It supports a wide variety of systems and configurations, including SSL and TLS encryption, Direct Inward Dialing (DID) routing, and is compatible with TWAIN devices such as scanners and digital cameras. Users can choose between different types of fax modems or leverage Fax-Over-IP (FOIP) technology to send and receive faxes without a modem. Moreover, the RelayFax Network Fax Manager is capable of automating many fax-related tasks, like modem detection, fax scheduling, and managing incoming faxes. In addition to these features, it provides integration with Optical Character Recognition (OCR) technology and customizable routing rules, ensuring fast and efficient faxing of scanned documents. This all-encompassing solution ultimately simplifies the faxing process for organizations of any size, making it an invaluable asset in today's digital communication landscape.

What is Relay?

Relay is an advanced platform for customer support and help desk services, specifically tailored to leverage AI capabilities, which includes features such as a built-in knowledge base, automated response suggestions, smart ticket allocation, pre-defined replies, collaboration tools for teams, customer data tracking, macros, analytical insights, and support for various communication channels. By enabling teams to enhance Relay with their help documents, common questions, and internal resources, the platform guarantees that agents have access to faster and more relevant answers, while still ensuring that human supervision is present. Moreover, Relay effectively integrates customer support interactions with sales CRM functions and offers a range of integrations designed for modern SaaS, ecommerce, and service-oriented businesses, thereby boosting overall operational productivity. This holistic strategy not only allows organizations to refine their customer support workflows but also significantly enhances user satisfaction and engagement, creating a more seamless experience for both agents and customers alike.

Media

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

$19 per user/month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Alt-N Technologies

Company Location

United States

Company Website

www.altn.com/Products/RelayFax-Network-Fax-Manager/Features/

Company Facts

Organization Name

Switch Labs

Date Founded

2024

Company Location

United States

Company Website

crm.switchlabs.dev

Categories and Features

Fax Server

Archiving & Retention
Automated Routing
Delivery Management
Email to Fax
Fax to Email
FoIP
Whitelisting / Blacklisting

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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