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What is Ribbon EdgeMarc?

Ribbon’s EdgeMarc IP Business Gateway Appliances present a cost-effective option for service providers, managed service providers, and resellers to proficiently oversee bundled voice and data offerings. These appliances integrate internet connectivity of up to 1 Gbps with features that enhance voice security and monitor service quality. The range includes various models, such as gateways designed for analog lines and stations (FXO/FXS), along with power over Ethernet (PoE) functionality. The EdgeView Service Control Center simplifies centralized configuration and management, allowing for effortless tracking of customer experiences across numerous locations. Located at the customer’s premises, the EdgeMarc device acts as a vital resource for service providers, offering valuable insights into potential problems and simplifying the troubleshooting workflow. Additionally, it provides real-time access to each site and extensive reporting tools for managing the entire network. This all-encompassing solution not only boosts operational efficiency but also enhances service reliability and elevates customer satisfaction, leading to stronger client relationships and long-term success.

What is MiVoice Business?

The on-premises business phone system that offers all the vital tools needed for your organization to improve customer engagement. Central to Mitel's top-tier on-site communication solutions is MiVoice Business, which encompasses MiCollab, MiTeam Meetings, and MiContact Center Business, enabling staff to enjoy the advantages of integrated, scalable, and mobile communications effortlessly. This system provides your organization with everything required to raise communication standards through efficient mobility, collaborative teamwork, video conferencing, and exceptional customer experience management. MiVoice Business is designed to serve businesses of varying sizes, from 5 to 130,000 users, whether they operate from a single venue or multiple locations across the globe. Additionally, the software deployed on Mitel Collaboration Service Appliances can function on standard x-86 servers within a virtual environment, simplifying processes by minimizing the need for numerous devices—this is particularly beneficial for clients choosing a centralized unified communications approach. With MiVoice Business, companies can guarantee that their communication framework is both adaptable and strong, promoting continuous growth and innovation. Ultimately, this comprehensive solution empowers organizations to meet the ever-evolving demands of modern communication.

Media

Media

Integrations Supported

CASH+ Call Recording Software
Microsoft Teams
OfficeWatch Call Reporting
OpenScape Session Border Controller
OpenText CX-E Voice
Oreka TR
TimelyBill

Integrations Supported

CASH+ Call Recording Software
Microsoft Teams
OfficeWatch Call Reporting
OpenScape Session Border Controller
OpenText CX-E Voice
Oreka TR
TimelyBill

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Ribbon Communications

Date Founded

1977

Company Location

United States

Company Website

ribboncommunications.com/products/service-provider-products/session-border-controllers/edgemarc-ip-business-gateway-appliances

Company Facts

Organization Name

Mitel Networks

Date Founded

1973

Company Location

Canada

Company Website

www.mitel.com

Categories and Features

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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