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What is Rich Returns?
A significant portion of a customer support representative's time is spent addressing return-related questions. Allowing customers to handle returns themselves can greatly enhance their overall experience. Emphasizing a simple returns procedure is the best strategy to convert more visitors into customers and increase your average order value. Drawing from our extensive experience with Shopify Plus merchants, we serve as your trusted partner in navigating Shopify returns and elevating your brand internationally. By collaborating with us, you can concentrate on expanding your business while we optimize your return management. This partnership not only improves efficiency but also fosters customer loyalty, ensuring a more sustainable growth trajectory.
What is ClickPost?
ClickPost transforms post-purchase experiences for hundreds of global brands including Walmart, Puma, Jackery, Mars and Nykaa - turning delivery tracking, returns, and customer communications into revenue drivers rather than cost centers.
Our logistics intelligence platform connects 600+ carriers worldwide, processing millions of monthly shipments with AI-powered automation that reduces failed deliveries, converts returns to exchanges, and eliminates customer anxiety between "order placed" and "delivered."
ClickPost makes post-purchase your loyalty driver
- Eliminate "Where's My Order?" Queries - Branded tracking pages and proactive notifications reduce support inquiries by 60%. AI recommends relevant products boosting your AOV.
- Convert Returns to Revenue - Intelligent returns management identifies exchange opportunities, automates refund processing, and retains customers.
- Advanced Returns Intelligence - AI segments customers on shopping behaviour for personalized policies that boost lifetime value.
Intelligent Operations That Scale
- Unified Multi-Carrier Dashboard - Single API connects all carriers and shipping partners, giving complete visibility across forward shipments, returns, and exceptions.
- Performance-Based Carrier Allocation - AI automatically routes shipments to best-performing carriers by geography, improving on-time delivery and reducing costs.
- Prevent Delivery Failures Before They Happen - AI voice agents resolve delivery exceptions through automated customer conversations, cutting RTO rates dramatically.
- Advanced Returns Analytics - Understand return patterns, protect returns from abusers, and optimize reverse logistics flows
- Real-Time Exception Management - Catch delivery issues early and resolve them automatically before customers notice.
Integrations Supported
Shopify
Amazon
Appbrew
Base.com
BetterCommerce
BigCommerce
DataChannel
Delhivery
EasyPost
FedEx Ship Manager
Integrations Supported
Shopify
Amazon
Appbrew
Base.com
BetterCommerce
BigCommerce
DataChannel
Delhivery
EasyPost
FedEx Ship Manager
API Availability
Has API
API Availability
Has API
Pricing Information
$19 per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Rich Returns
Company Website
www.richcommerce.co
Company Facts
Organization Name
ClickPost
Date Founded
2015
Company Location
India
Company Website
www.clickpost.ai/
Categories and Features
Returns Management
3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection
Categories and Features
Returns Management
3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection
Shipment Tracking
Alerts/Notifications
Delivery Estimate
For Freight
For eCommerce
Status Tracking
Website Integration