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What is RichCall?

RichCall enables remote sales and support, offering your customers a seamless one-touch live assistance feature. This platform can be seamlessly integrated into your website, kiosk, or mobile application, allowing users to initiate a fully interactive session with a remote expert through video, co-browsing, and app sharing capabilities. The primary applications of RichCall include options like click-to-call, click-to-video, and co-browsing, which enhance customer engagement. Customers can utilize click-to-call and co-browsing for effective support, and even initiate co-browsing sessions while on the go. Additionally, RichCall supports mobile camera sharing for both sales and support purposes, where agents can demonstrate products through the shared mobile camera, while customers can showcase any issues with their devices by sharing their mobile camera feed. With its capabilities for kiosks, RichCall offers remote expert assistance via HD video, scanner, and printer integration, ensuring that users receive live video assistance for existing self-service or support kiosks. This comprehensive solution not only improves customer interactions but also streamlines the support process, making it more efficient and user-friendly.

What is Lucky Orange?

Are you curious about why a customer exited your website after making a purchase? Lucky Orange can provide those insights. With its user-friendly interface, Lucky Orange allows you to explore your website in innovative ways. Each plan offers comprehensive access to all features available. * Dynamic Heatmaps: Experience your site from a visitor's perspective, with immediate data on every dropdown, pop-up, and hover menu, enabling you to pinpoint possible issues and understand visitor behavior. * User Recordings: This feature serves as a DVR for your website, letting you watch video recordings of how customers navigate and engage with your site. * Form Analytics: Discover which form fields are time-consuming, frequently repeated, or lead to the highest abandonment rates. * Live Chat: Engage with visitors in real time, answering their inquiries and even sharing their browsing experience through co-browsing. * Surveys and Polls: Design pop-up questions for specific pages or target audiences to gather valuable feedback. Additionally, this tool can help you tailor your website to better meet the needs of your visitors and reduce drop-off rates.

Media

Media

Integrations Supported

Integrations Supported

Axis LMS
Big Cartel
BigCommerce
Canopy
Freshpaint
Google Analytics
HubSpot CRM
HubSpot Content Hub
HubSpot Service Hub
Ketch
Magento
Nekton.ai
Optimizely One
Shopify
Shoplazza
Squarespace
Stackreaction
Ucraft
Ucraft Logo Maker
WordPress

API Availability

API Availability

Pricing Information

$192 / month
Cloud and on-prem deployments are available.
Free Trial Offered?

Pricing Information

$18.00/month
7-day free trial, no credit card required. Plan starting at just $18 a month.
Free Trial Offered?

Supported Platforms

SaaS
On-Prem
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

Aurus

Date Founded

2009

Company Location

Russian Federation

Company Website

richcall.io

Company Facts

Organization Name

Lucky Orange

Date Founded

2011

Company Location

United States

Company Website

www.luckyorange.com

Categories and Features

Co-Browsing

Not specified

Customer Service

Virtual Assistant

Categories and Features

Co-Browsing

Not specified

Digital Analytics

Not specified

Heatmap

Behavioral Mapping
Dashboard
Dynamic Maps
Element Analytics
Embeddable Maps
For Sales
Territorial Mapping
Website Analytics

Session Replay

Not specified

Web Analytics

Campaign Management
Conversion Tracking
Form Analytics
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Time on Site Tracking
User Interaction Tracking

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