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What is RichCall?

RichCall enables remote sales and support, offering your customers a seamless one-touch live assistance feature. This platform can be seamlessly integrated into your website, kiosk, or mobile application, allowing users to initiate a fully interactive session with a remote expert through video, co-browsing, and app sharing capabilities. The primary applications of RichCall include options like click-to-call, click-to-video, and co-browsing, which enhance customer engagement. Customers can utilize click-to-call and co-browsing for effective support, and even initiate co-browsing sessions while on the go. Additionally, RichCall supports mobile camera sharing for both sales and support purposes, where agents can demonstrate products through the shared mobile camera, while customers can showcase any issues with their devices by sharing their mobile camera feed. With its capabilities for kiosks, RichCall offers remote expert assistance via HD video, scanner, and printer integration, ensuring that users receive live video assistance for existing self-service or support kiosks. This comprehensive solution not only improves customer interactions but also streamlines the support process, making it more efficient and user-friendly.

What is Overpass?

Transform your sales strategy with a specialized platform tailored for recruiting remote sales professionals, enabling you to effectively manage your team, track outcomes, and assess performance. This solution provides the advantage of having a remote team that functions like an "in-house" unit. With its adaptable framework featuring no binding commitments, minimum requirements, or lengthy agreements, the process of scaling your team becomes remarkably simple. Unlike conventional talent platforms, Overpass focuses exclusively on remote sales agents with knowledge across over 100 different industries. This targeted approach results in faster hiring, shorter training periods, higher retention rates among representatives, and improved profit margins. Your remote team can efficiently access leads, utilize scripts, make calls, send emails, and document their results through a single web-based application, eliminating the need for substantial investments in calling infrastructure. This system not only promotes accountability but also enhances profitability. Additionally, you can monitor live calls through your web browser, providing real-time or post-call feedback that supports ongoing training and development. Regardless of where your remote team members are located, you retain full oversight of their activities and performance. This cutting-edge method allows you to quickly adjust to market changes while optimizing your sales capabilities, thereby ensuring your business remains competitive and responsive. The ability to tailor your approach to fit the evolving landscape of sales further solidifies the effectiveness of this platform.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$192 / month
Free Trial Offered?
Free Version

Pricing Information

$160 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Aurus

Date Founded

2009

Company Location

Russian Federation

Company Website

richcall.io

Company Facts

Organization Name

Overpass

Date Founded

2014

Company Location

United States

Company Website

www.overpass.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

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