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What is RichCall?

RichCall enables remote sales and support, offering your customers a seamless one-touch live assistance feature. This platform can be seamlessly integrated into your website, kiosk, or mobile application, allowing users to initiate a fully interactive session with a remote expert through video, co-browsing, and app sharing capabilities. The primary applications of RichCall include options like click-to-call, click-to-video, and co-browsing, which enhance customer engagement. Customers can utilize click-to-call and co-browsing for effective support, and even initiate co-browsing sessions while on the go. Additionally, RichCall supports mobile camera sharing for both sales and support purposes, where agents can demonstrate products through the shared mobile camera, while customers can showcase any issues with their devices by sharing their mobile camera feed. With its capabilities for kiosks, RichCall offers remote expert assistance via HD video, scanner, and printer integration, ensuring that users receive live video assistance for existing self-service or support kiosks. This comprehensive solution not only improves customer interactions but also streamlines the support process, making it more efficient and user-friendly.

What is RedHelper?

An online consulting tool is a powerful resource for facilitating immediate communication with visitors to your website, thereby boosting sales and providing outstanding customer support. While its user-friendly design and effectiveness are commendable, the presence of a disruptive consultant can negatively impact the visitor experience. To combat this issue, measures have been put in place to protect customers from unsatisfactory interactions. By monitoring visitor behaviors, gestures, and overall attitudes, a proficient sales assistant can accurately predict client needs. This skill is made possible through co-browsing technology, which enables you to track visitor interactions and significantly raise service standards. RedHelper consistently assesses the performance of individual employees in relation to the overall statistics of all operators in the system, offering personalized performance ratings. This real-time feedback not only allows operators to improve their efficiency and effectiveness but also incorporates elements of gamification and competition, motivating them to achieve better results. Such a system promotes not only a proactive customer service approach but also nurtures a driven workforce committed to reaching new heights of success. Ultimately, investing in these tools and strategies can lead to a remarkable transformation in how businesses engage with their customers.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$192 / month
Cloud and on-prem deployments are available.
Free Trial Offered?

Pricing Information

$30.00/month/user
Free Version
Free Trial Offered?

Supported Platforms

SaaS
On-Prem
Linux

Supported Platforms

SaaS
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

Aurus

Date Founded

2009

Company Location

Russian Federation

Company Website

richcall.io

Company Facts

Organization Name

RedHelper

Date Founded

2012

Company Location

Russian Federation

Company Website

redhelper.ru/

Categories and Features

Co-Browsing

Not specified

Customer Service

Virtual Assistant

Categories and Features

Co-Browsing

Not specified

Live Chat

Canned Responses
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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