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What is Rudder?

Effectively overseeing your IT infrastructure, especially when it is critical or hybrid in nature, can be quite daunting if approached manually. The best approach to gain optimal oversight of your systems is by harnessing automation in conjunction with configuration compliance. Rudder has been developed with a powerful, compliance-focused automation engine that provides an intuitive, declarative framework for system configuration management. This tool enables you to avoid service interruptions by ensuring that your systems are consistently configured, as it monitors and manages deviations from a centralized hub. You are able to set global parameters across your infrastructure while also addressing exceptions through hierarchical variables. Furthermore, the Rudder language allows for infrastructure-as-code, offering seamless integration with the web interface to enhance collaboration among all teams engaged in the management process. By implementing these methodologies, organizations can significantly boost their operational efficiency while minimizing the chances of encountering configuration-related challenges. Ultimately, the combination of automation and compliance-driven strategies cultivates a more resilient and responsive IT environment.

What is InProd?

InProd transforms the landscape of software delivery for Genesys Cloud and Genesys Engage contact centers by implementing Continuous Integration/Continuous Deployment (CI/CD), Infrastructure-as-Code, and automated change management. The platform offers seamless integration with Git, enabling effective version management of Genesys configurations while facilitating the transition of changes across different environments and adeptly managing environment-specific differences. Its robust auditing engine diligently monitors every modification in configuration, yielding detailed object comparisons that enable teams to quickly pinpoint the origins of issues and revert changes effectively, whether addressing a single parameter or the entire setup of an environment. Moreover, the automation of changes empowers engineering teams to craft custom workflows capable of activating external testing tools, enforcing governance standards, improving agent onboarding, or preventing unauthorized modifications. Serving as a pivotal DevOps backbone for dedicated Genesys operations teams, InProd ensures they uphold high levels of control and efficiency in their software deployment processes. The advanced functionalities of InProd not only enhance collaboration but also significantly improve the agility of teams, allowing them to respond faster to operational needs and challenges. Ultimately, this innovative platform fosters a more streamlined and effective approach to software delivery in complex contact center environments.

Media

Media

No images available

Integrations Supported

Centreon
Genesys Cloud CX

Integrations Supported

Centreon
Genesys Cloud CX

API Availability

Has API

API Availability

Has API

Pricing Information

€50 per node per year
Free Trial Offered?
Free Version

Pricing Information

$2/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Normation

Date Founded

2010

Company Location

France

Company Website

www.rudder.io

Company Facts

Organization Name

InProd Solutions Pty Ltd

Company Location

Australia

Company Website

www.inprod.io

Categories and Features

Configuration Management

Access Control / Permissions
Application Deployment
Automated Provisioning
Infrastructure Automation
Node Management
Orchestration
Reporting Analytics / Visualization
Task Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

Software Configuration Management (SCM)

Automated Cleanup
Branch Merging
Code Review
Concurrency Management
Defect Tracking
Flexible Branching
Rapid Hotfix
Rapid Rebuilds
Regulatory Compliance
Version Control / Management
Workflow / Process Automation

Categories and Features

Software Configuration Management (SCM)

Automated Cleanup
Branch Merging
Code Review
Concurrency Management
Defect Tracking
Flexible Branching
Rapid Hotfix
Rapid Rebuilds
Regulatory Compliance
Version Control / Management
Workflow / Process Automation

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