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What is SAP Customer Data Cloud?

Converting anonymous website visitors into loyal customers is vital for any business's success. By facilitating seamless interactions, building trust, and offering customized digital experiences, companies can effectively connect with their audience, partners, and clients. To improve B2C engagement, organizations should focus on easily recognizing both new and returning customers, providing them with relevant experiences through SAP Customer Identity and Access Management solutions. A user-friendly registration process can accelerate onboarding, while social login features can enhance personalized interactions. Strengthening omnichannel strategies with essential tools such as single sign-on, SAML 2.0, and Open ID Connect ensures secure data sharing and authentication. Bridging data gaps by creating unified customer profiles enables the delivery of reliable and personalized experiences. Moreover, companies can speed up the launch of new services, streamline identity lifecycle management, and reduce potential risks by utilizing SAP Customer Identity and Access Management solutions designed specifically for B2B settings. By implementing these solutions, organizations not only boost customer satisfaction but also greatly enhance their overall operational effectiveness, paving the way for long-term success in a competitive marketplace.

What is Akamai Identity Cloud?

Providing personalized customer experiences while maintaining strong security measures is crucial. The Akamai Identity Cloud acts as a cloud-native, Software as a Service (SaaS) solution that effectively optimizes customer identity and access management (CIAM). Designed specifically for applications aimed at consumers, the Identity Cloud presents a scalable infrastructure that enables the transformation, oversight, and interaction with millions of customers smoothly. It offers a range of customizable features for registration, authentication, and single sign-on (SSO), along with tools for managing user consent and preferences, seamless integration with marketing technology, and sophisticated data analytics functions. By bolstering customer data security, it simplifies compliance with privacy laws while preserving a superior customer experience. Companies reliant on high scalability, optimal performance, and user satisfaction frequently seek the support of Identity Cloud for their critical applications. Moreover, it facilitates quick deployment of omnichannel access via SSO and supports an extensive variety of authentication methods, such as social logins, directory services, and OpenID Connect (OIDC), ensuring a flexible and intuitive user journey. The adaptability to diverse consumer requirements positions Identity Cloud as a significant resource for any organization striving to improve customer interaction and loyalty. In an increasingly digital landscape, its robust features not only enhance security but also foster trust and engagement among users.

Media

Media

Integrations Supported

Aritic PinPoint
BIGDBM
BlueConic
Cool Tabs
Mailchimp
Next Identity
OAuth
Optimizely One
Pivotree
Qualifio
RadiantOne
RainFocus
SAP Joule
SAP Store
Salesfloor
Showpad Coach
Trusona
VK
Viafoura
Wyng

Integrations Supported

Aritic PinPoint
BIGDBM
BlueConic
Cool Tabs
Mailchimp
Next Identity
OAuth
Optimizely One
Pivotree
Qualifio
RadiantOne
RainFocus
SAP Joule
SAP Store
Salesfloor
Showpad Coach
Trusona
VK
Viafoura
Wyng

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SAP

Date Founded

1972

Company Location

Germany

Company Website

www.sap.com/products/crm/customer-data-management.html

Company Facts

Organization Name

Akamai Technologies

Date Founded

1998

Company Location

United States

Company Website

www.akamai.com/us/en/products/security/identity-cloud.jsp

Categories and Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Categories and Features

Customer Identity and Access Management (CIAM)

Access Certification
Access Management
Analytics / Reporting
Automatic User/Device Recognition
Behavioral Analytics
Credential Management
Data Security
Multi-Factor Authentication (MFA)
Privacy / Consent Management
Real Time Notifications
Self-Service Portal
Single Sign On
User Provisioning

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