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What is SOCi?

SOCi stands out as the premier CoMarketing Cloud designed specifically for enterprises with multiple locations. By partnering with brands such as Ace Hardware, Jersey Mike's, Kumon, and Ford, we enable businesses to streamline and enhance their marketing strategies across various locations and digital platforms, ensuring that efforts are aligned with brand standards while being tailored to local markets and backed by data insights. This innovative approach allows for a cohesive marketing presence that resonates with local audiences while maintaining overall brand integrity.

What is Brickwork?

Our cutting-edge software empowers leading enterprise retailers to increase their online traffic by as much as 70% from consumers eager to visit physical outlets, converting this influx into online-to-offline funnels that can potentially amplify in-store revenue by up to five times the average. Brickwork operates as a Software-as-a-Service (SaaS) solution that builds a robust digital presence for brick-and-mortar establishments, highlighting their unique services and attributes through personalized store pages, a revolutionary omnichannel store locator, and local tools for managing services, appointments, events, and promotions. Each consumer-facing page and modal is meticulously designed to be responsive and versatile across different devices, while the administrative interface is optimized for seamless interaction on tablets and smartphones. Additionally, Brickwork’s platform can execute various translation strategies, ensuring a unified global experience with support for six languages right from the start. Users are also provided with the ability to automatically distribute Net Promoter Score (NPS) surveys after appointments and events, enabling businesses to monitor sentiment data over time for ongoing enhancements. This holistic strategy not only elevates customer engagement but also strengthens the relationship between online and offline shopping experiences, fostering a seamless transition for consumers. Ultimately, Brickwork not only drives more traffic but also enhances the overall shopping journey for both retailers and customers alike.

Media

Media

Integrations Supported

Axis LMS
Facebook
Instagram
LinkedIn
Olo
Salesforce Agentforce Service
X (Twitter)

Integrations Supported

Axis LMS
Facebook
Instagram
LinkedIn
Olo
Salesforce Agentforce Service
X (Twitter)

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SOCi, Inc.

Date Founded

2012

Company Location

United States

Company Website

www.soci.ai/

Company Facts

Organization Name

Brickwork

Company Location

United States

Company Website

www.brickworksoftware.com/solutions/

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Local Marketing

Advertising Management
CRM
Email Marketing
Feedback Management
Live Chat
NAP Management (Name/Address/Phone)
Online Listings Management
PR Management
Reporting / Analytics
Review Management
SEO Management
Social Media Management
Store Locator
Website Management

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Social Media Advertising

Ad Buying
Ad Creation
Bulk Advertising
Campaign Management
Collaboration Tools
Comment / Reply Moderation
Digital Asset Management
Reporting / Analytics
Retargeting
Roles / Permissions

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

Categories and Features

Local Marketing

Advertising Management
CRM
Email Marketing
Feedback Management
Live Chat
NAP Management (Name/Address/Phone)
Online Listings Management
PR Management
Reporting / Analytics
Review Management
SEO Management
Social Media Management
Store Locator
Website Management

Store Locator

Analytics
Automatic Location Detection
Directions
Distance Calculation
Event Promotions
Mapping
Product Search Filtering
Promotions / Coupons
Search
White Label

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