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What is SaleSmartly?
SaleSmartly is an all-encompassing AI-powered platform that facilitates effective communication with customers across various channels by merging messaging, support, sales, and analytics into a unified interface. This innovative tool brings together multiple platforms, including live chat, WhatsApp (including Business API), Facebook Messenger, Instagram, TikTok, Telegram, LINE, Email, VKontakte, and WeChat, allowing users to access all these services from one integrated dashboard. It includes functionalities that streamline repetitive support tasks to improve response times, as well as workflow management features that aid in the internal distribution and assignment of messages. The system also features a shared customer database that tracks interactions and browsing history, while offering real-time translation features to bridge communication gaps across different languages. Users gain access to insightful dashboards that evaluate metrics, trends, and performance across various channels and customer interactions, which helps in making informed decisions. Moreover, SaleSmartly offers customizable templates and guided resources specifically designed for e-commerce, B2B lead engagements, and tailored messaging approaches. The platform is committed to safeguarding user data and privacy, as evidenced by its adherence to security standards like ISO 27001 and ISO 27701. In addition, it fosters teamwork by incorporating collaboration tools that allow members to work together more effectively on customer interactions, ultimately leading to a more integrated customer service strategy. Overall, SaleSmartly stands out as a versatile solution that not only enhances communication but also promotes efficiency and security within customer service operations.
What is 1440?
The Omnichannel Suite is a product offered by Salesforce Brands designed to enhance customer interactions.
With this innovative tool, you can create a single experience and deploy it across various channels, making it the only native Salesforce solution that facilitates seamless customer engagement throughout their entire journey. Your customer-facing teams will be equipped to enhance experiences and drive revenue effectively.
Engage your customers in their preferred environments, as you can design multi-channel experiences from one centralized interface. Expand your omnichannel capabilities with platforms like Instagram, TikTok, Review Channels, and Support Emails to ensure a comprehensive strategy.
Einstein Bots can assist in qualifying customer information, addressing frequently asked questions, and managing call diversions before transferring them to a live agent. The customer experience can be further enriched by incorporating engaging elements like images, carousels, and emojis, along with features that enable scheduling, location sharing, and automatic message translation.
Utilizing Salesforce's comprehensive customer data and order histories allows for a more scalable approach to personalization across various departments and channels, ultimately leading to a more integrated and satisfying customer journey. This level of customization ensures that every interaction is tailored to meet individual customer needs.
Integrations Supported
Instagram
TikTok
Facebook Messenger
LINE
Meta AI
PartnerShare
Salesforce
Salesforce Order Management
Telegram
VK
Integrations Supported
Instagram
TikTok
Facebook Messenger
LINE
Meta AI
PartnerShare
Salesforce
Salesforce Order Management
Telegram
VK
API Availability
Has API
API Availability
Has API
Pricing Information
$12.72 per month
Free Version
Free Trial Offered?
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
SaleSmartly
Company Location
United States
Company Website
www.salesmartly.com
Company Facts
Organization Name
1440
Date Founded
2009
Company Location
United States
Company Website
www.1440.io
Categories and Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Categories and Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Logistics
3PL
Barcoding / RFID
CRM
Container Tracking
Cross Docking
Fleet Management
Inventory Management
Order Management
Purchasing
Scheduling
Shipping Management
Transportation Management
Multi-Channel eCommerce
Catalog Management
Channel Management
Data Synchronization
Email Marketing
Inventory Management
Marketplace Integration
Mobile Commerce
Order Management
Promotions Management
Returns Management
SEO Management
Shopping Cart
Social Commerce
Order Management
Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management
Personalization
A/B Testing
Abandoned Cart Saver
Account Based Marketing
Behavioral Targeting
Campaign Segmentation
Content Analytics
Contextual Targeting
Customer Profiles
Experience Management
Recommendation Engine
Website Personalization
Reputation Management
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label
Review Management
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label
Shipping
Air Shipping
Bills of Lading
Container Shipping
Freight Shipping
Ground Shipping
Import / Export
Ocean Shipping
Parcel Shipping
Quotes / Estimates
Shipment Tracking
Warehouse Management