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What is Screendesk?

Screendesk is a comprehensive video support solution built for customer service and technical support teams, enabling them to resolve tickets faster and more efficiently. The platform allows support teams to instantly record screens and initiate video calls, without the need for any downloads, and integrates directly with helpdesk software like Zendesk and Freshdesk. Screendesk provides automatic technical data capture, AI-driven analysis to detect patterns, and live screen sharing for real-time troubleshooting. With features such as secure sharing, a video library for easy access to common issue recordings, and customizable branding, the platform enhances both team productivity and customer satisfaction. Video editing tools, including annotations and trimming capabilities, further ensure efficient communication.

What is Salasil Desktop?

Salasil Desktop is a versatile screen recording and broadcasting tool designed for Windows PCs and laptops, enabling users to capture their screen, webcam, and audio effortlessly. With this software, you can articulate your thoughts more effectively using your computer, thanks to Salasil Desktop's intuitive set of tools, which includes features for writing and presenting. It supports various file formats such as PDF, PowerPoint, Word, and Excel, as well as web content, ensuring broad compatibility. Additionally, Salasil Desktop Recorder enables users to broadcast their work live across multiple social media platforms at once, enhancing engagement. Our research revealed that educators, technical support personnel, and trainers often struggle with the complexities of video creation and distribution, finding the traditional methods to be labor-intensive, costly, and requiring specialized skills. To address these challenges, we developed a streamlined and user-friendly authoring tool that simplifies the video creation process, making it accessible to everyone. This solution not only saves time but also empowers users to share their knowledge and ideas more effectively.

Media

No images available

Media

Integrations Supported

Freshchat
Freshdesk
Help Scout
Intercom
Zendesk

Integrations Supported

Blackboard Learn
Coursera
Facebook
LinkedIn
Moodle
Udemy
WhatsApp
YouTube

API Availability

API Availability

Pricing Information

$8/month/user
Free Version
Free Trial Offered?

Pricing Information

$7/Month/User
$7/Month/ User
$70/Annual/User
$199/Life-time/User
Free Version

Supported Platforms

SaaS

Supported Platforms

Windows

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Screendesk

Date Founded

2022

Company Location

United Kingdom

Company Website

screendesk.io

Company Facts

Organization Name

Salasil Solutions

Date Founded

2015

Company Location

Jordan

Company Website

www.salasil.com

Categories and Features

Remote Support

Not specified

Screen Recording

Not specified

Categories and Features

Course Authoring

Content Import / Export
Instructor-Led Courses
Interactive Content
PowerPoint Conversion
Video Management

Customer Communications Management

Interactive Content
Multi-Channel Communications
Video Content

Desktop Publishing

Multiple Editing Layers

eLearning Authoring Tools

Content Import / Export
Course Publishing
Instructor-Led Courses
Interactive Content
Self-Paced Courses
Video Management

Live Streaming

Live Streaming Production
Multiple Camera Feeds
Multistreaming
Session Recording
Social Media Integration
Streaming Platform Integration

Presentation

Offline Editing
Offline Presenting
Screen Sharing
Video Content

Screen Recording

Not specified

Team Communication

Activity / News Feed
File Sharing

Tutoring

Lesson Notes
Online Classes
Online Payments

Video Recording

Not specified

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