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What is SendApp?

SendApp serves as an all-in-one solution for business communication and automation of conversations, allowing organizations to manage customer interactions seamlessly through a single platform. It supports the official WhatsApp Business API and offers communication options across various channels, including WhatsApp, Telegram, SMS, email, Instagram, Messenger, web chat, and voice. The platform includes essential features such as a centralized team inbox, effective contact management, AI-powered customer support, automated workflows, notifications, marketing campaigns, and easy integrations with third-party applications and e-commerce platforms, optimizing communication workflows. Businesses can utilize SendApp to automate numerous processes like customer support, sales conversations, transactional alerts, appointment reminders, and beyond. This solution is particularly designed for businesses, agencies, e-commerce initiatives, and professionals seeking to enhance and centralize their customer communication strategies while boosting operational efficiency. Furthermore, it enables teams to quickly address customer inquiries, fostering a unified and prompt customer experience across all available channels. With its user-friendly interface, SendApp transforms how companies interact with their clients, paving the way for improved engagement and satisfaction.

What is Inboxful?

Inboxful is a versatile cloud platform tailored for customer service teams, enabling them to handle inquiries in Arabic and English across various social messaging platforms. It seamlessly merges conversations from WhatsApp, Facebook Messenger, and Instagram with customer histories, service cases, callback requests, and detailed analytical reports. Each agent can take charge of particular discussions, while entire departments can manage designated service cases. Furthermore, teams have the ability to add internal notes, label conversations for easy categorization, and generate comprehensive reports for in-depth analysis. The Professional and Contact Center plans unlock advanced functionalities like routing, customizable workflows, and an extensive knowledge base, complemented by AI-generated draft responses for agent review. The Contact Center plan goes a step further by integrating chatbot responses with pre-approved answers, read-only ERP lookups, and a Grandstream UCM hotline connector, contingent upon site evaluation. Access to Inboxful is available on both desktop and mobile browsers, but the activation of specific channels depends on customer account permissions and testing procedures. Additionally, in-app phone features require configuration and trial calls to confirm their effectiveness, ensuring that teams can adapt their customer service strategies to meet unique needs efficiently. This level of customization empowers organizations to enhance their engagement with customers across different platforms.

Media

Media

Integrations Supported

Facebook Messenger
Instagram
WhatsApp
Telegram
TikTok

Integrations Supported

Facebook Messenger
Instagram
WhatsApp

API Availability

API Availability

Pricing Information

€19/month
Free Version
Free Trial Offered?

Pricing Information

$80 per month
Plans start at $80 per month.

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Chromebook

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

SendApp

Date Founded

2019

Company Location

Italy

Company Website

sendapp.live

Company Facts

Organization Name

Bokha

Company Location

Egypt

Company Website

inboxful.net

Categories and Features

WhatsApp Marketing

Not specified

Categories and Features

Customer Service

Not specified

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