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What is ServiceNow HR Service Delivery?

ServiceNow HR Service Delivery (HRSD) is an enterprise-grade solution designed to deliver consumer-like experiences for employees, from onboarding to retirement. The platform combines AI-driven automation, digitized workflows, and a unified portal to simplify how employees access HR services, policies, and support. By replacing outdated manual processes, HRSD reduces administrative burden, speeds up case resolution, and ensures consistency across the organization. Employees benefit from features such as Employee Journey Management for guided experiences, Case & Knowledge Management for structured documentation, and a Virtual Agent that provides natural, conversational support. Its Now Assist for HRSD uses generative AI to accelerate case handling, produce recommendations, and personalize responses at scale. HR teams operate more efficiently through the HR Agent Workspace, which centralizes interactions, knowledge, and analytics for faster decision-making. With Employee Center and mobile app access, staff can engage with HR services anytime, anywhere, ensuring a frictionless experience across devices. Integration with the broader ServiceNow AI Platform connects HRSD with other business functions, delivering end-to-end automation and real-time visibility. Trusted by enterprises like Ryder, the platform has demonstrated significant improvements in employee engagement, call reductions, and service response times. By blending automation with human support, HRSD empowers organizations to increase productivity, lower costs, and enhance the employee experience.

What is Appical?

Appical is a user-friendly platform designed to support employees throughout their entire journey within the organization. Our goal is to transform the employee experience into a more streamlined and effective process, enabling your workforce to thrive in their roles. With Appical, you have the tools to craft an exceptional employee experience by easily planning and constructing workflows, designing journeys, and enhancing connections among colleagues and newcomers. Additionally, Appical offers valuable data and insights necessary for elevating employee satisfaction and productivity. Our onboarding and retention solutions equip HR teams worldwide to develop tailored employee experiences that meet their unique needs. With over nine years of experience and a presence in more than 119 countries, our success can be attributed to the commitment of our global team, which continually strives to innovate and improve our offerings. Each engagement with Appical leads to an enriched workplace culture that prioritizes employee well-being and development.

Media

Media

Integrations Supported

3CLogic
SAP Store

Integrations Supported

ADP GlobalView
AFAS Software
BambooHR
Beekeeper
Docusign
HROffice
Jobvite
Keephub
Recruitee
SAP SuccessFactors
SmartRecruiters
Speakap
Visma.net
Workday Extend

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ServiceNow

Date Founded

2004

Company Location

United States

Company Website

www.servicenow.com

Company Facts

Organization Name

Appical

Date Founded

2012

Company Location

Netherlands

Company Website

www.appical.net

Categories and Features

AI HR

Not specified

HR Case Management

Not specified

Human Resources

360 Degree Feedback
Applicant Tracking
Employee Database
Onboarding
Performance Management
Self Service Portal
Time & Attendance Management

Onboarding

Not specified

Relocation

Not specified

Categories and Features

Onboarding

Course Management
Document Management
E-Verify / I-9 Forms
Electronic Forms
Electronic Signature
Employee Handbook
Employee Portal
Orientation Management
Self Service Portal
Task Management
Training Management

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