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What is ServiceNow HR Service Delivery?

Elevating employee contentment and minimizing frustration can be achieved through the adoption of smart and effective services. By leveraging ServiceNow HR Service Delivery, organizations can offer an exceptional service experience that employees truly deserve. Automating workflows and case management not only streamlines operations but also enables the organization to cater to a larger workforce by reducing the burden of repetitive tasks. Additionally, managing various lifecycle events, such as onboarding and offboarding, becomes seamless across multiple departments, enhancing overall coordination. The introduction of enterprise-wide workflows not only enhances efficiency but also guarantees complete transparency throughout the entire process. By developing a deeper understanding of employee inquiries, companies can markedly boost staffing efficiency and improve service delivery outcomes. In the long run, a well-structured service delivery framework cultivates a more engaged and satisfied workforce, leading to higher retention rates and improved organizational performance. Ultimately, a focus on efficient service delivery can transform the workplace into a more positive and productive environment.

What is CaseTrac?

CaseTrac stands out as the leading case management software available today, showcasing groundbreaking advancements through artificial intelligence, optimized workflows, and tools crafted specifically for HR professionals. With its trademarked CaseTracâ„¢, users can access the most extensive intake methods in the industry, enabling them to report any workplace issues, which are then effectively managed and resolved. The platform ensures the confidentiality of those who report concerns while facilitating smooth communication throughout the process. ETHIX360 emphasizes that engaging more stakeholders will aid your organization in learning, evolving, and enhancing its overall effectiveness. Additionally, our Web Services application integrates seamlessly with major HRIS solutions via an API, maximizing its potential and value. This solution is equipped with a robust workflow engine, an extensive notification system, and a comprehensive reporting and analysis platform that is easy to navigate. Ultimately, CaseTrac empowers organizations to foster a culture of transparency and continuous improvement.

Media

Media

Integrations Supported

3CLogic
Microsoft Azure
SAP Store

Integrations Supported

3CLogic
Microsoft Azure
SAP Store

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ServiceNow

Date Founded

2004

Company Location

United States

Company Website

www.servicenow.com

Company Facts

Organization Name

ETHIX360

Date Founded

2016

Company Location

United States

Company Website

www.ethix360.com/casetrac

Categories and Features

Human Resources

360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management

Categories and Features

Compliance

Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation

GDPR Compliance

Access Control
Consent Management
Data Mapping
Incident Management
PIA / DPIA
Policy Management
Risk Management
Sensitive Data Identification

HIPAA Compliance

Access Control / Permissions
Audit Management
Compliance Reporting
Data Security
Documentation Management
For Healthcare
Incident Management
Policy Training
Remediation Management
Risk Management
Vendor Management

HR Compliance

Alerts / Notifications
Certifications Management
Communication Tools
Customizable HR Documents
Document Management
Records Management
Regulations Monitoring
Reporting / Analytics
Roles / Permissions
Version Control
Workflow Management

Human Resources

360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management

Risk Management

Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment

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