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What is ServiceNow HR Service Delivery?

ServiceNow HR Service Delivery (HRSD) is an enterprise-grade solution designed to deliver consumer-like experiences for employees, from onboarding to retirement. The platform combines AI-driven automation, digitized workflows, and a unified portal to simplify how employees access HR services, policies, and support. By replacing outdated manual processes, HRSD reduces administrative burden, speeds up case resolution, and ensures consistency across the organization. Employees benefit from features such as Employee Journey Management for guided experiences, Case & Knowledge Management for structured documentation, and a Virtual Agent that provides natural, conversational support. Its Now Assist for HRSD uses generative AI to accelerate case handling, produce recommendations, and personalize responses at scale. HR teams operate more efficiently through the HR Agent Workspace, which centralizes interactions, knowledge, and analytics for faster decision-making. With Employee Center and mobile app access, staff can engage with HR services anytime, anywhere, ensuring a frictionless experience across devices. Integration with the broader ServiceNow AI Platform connects HRSD with other business functions, delivering end-to-end automation and real-time visibility. Trusted by enterprises like Ryder, the platform has demonstrated significant improvements in employee engagement, call reductions, and service response times. By blending automation with human support, HRSD empowers organizations to increase productivity, lower costs, and enhance the employee experience.

What is Hire2Retire?

RoboMQ Hire2Retire is a niche no-code, self-service product that manages the employee lifecycle of onboarding, offboarding, change of role, and long-term leave from HR systems to identity and access management. It integrates with HR systems as a source of truth, receiving employee profile changes in near real-time to perform identity, privilege, access, and resource provisioning.   With an intuitive, no-code, UX based self-service SaaS offering, it fully automates employee life cycle management tasks that are typically performed by costly sysadmin resources. Hire2Retire helps organizations avoid up to 90% cost. Using this automation, our customers can provide a “Superior First Day at Work” experience to their employees, ensure org changes and global address lists are always current, make sure people have access and privileges based on a “need-to-know” basis, and ensure terminations are timely, ensuring the cybersecurity and reputation risks are minimized. Hire2Retire integrates with 27 HR and ATS systems, identity providers (IdP) like Active Directory, Entra ID, and Google Workspace, along with 10 or more leading Service Management platforms like ServiceNow, Salesforce, SolarWinds, and FreshService. Hire2Retire has 100’s of connectors to auto-provision access to third-party applications based on profile-driven employee privileges. Hire2Retire falls under the Lightweight IGA (Identity, Governance, and Administration) category as described by Gartner. We offer 24/7 support that is included in the subscription, and there is absolutely no coding, scripting, or professional services needed.

Media

Media

Integrations Supported

3CLogic
SAP Store

Integrations Supported

ADP Workforce Now
Active Directory
BambooHR
Google Workspace
Greenhouse
Lever
Microsoft Entra ID
Oracle Fusion Cloud HCM
UKG Pro
Workday HCM

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$5/month/employee
Hire2Retire has only one edition that has all features included in an "all you can eat" model.


Edition Name: Hire2Retire SaaS

- Unlimited Workflows

- Unlimited API calls

- Unlimited Transactions

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

ServiceNow

Date Founded

2004

Company Location

United States

Company Website

www.servicenow.com

Company Facts

Organization Name

RoboMQ

Date Founded

2012

Company Location

United States

Company Website

www.robomq.io

Categories and Features

AI HR

Not specified

HR Case Management

Not specified

Human Resources

360 Degree Feedback
Applicant Tracking
Employee Database
Onboarding
Performance Management
Self Service Portal
Time & Attendance Management

Onboarding

Not specified

Relocation

Not specified

Categories and Features

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