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What is ServiceNow HR Service Delivery?

ServiceNow HR Service Delivery (HRSD) is an enterprise-grade solution designed to deliver consumer-like experiences for employees, from onboarding to retirement. The platform combines AI-driven automation, digitized workflows, and a unified portal to simplify how employees access HR services, policies, and support. By replacing outdated manual processes, HRSD reduces administrative burden, speeds up case resolution, and ensures consistency across the organization. Employees benefit from features such as Employee Journey Management for guided experiences, Case & Knowledge Management for structured documentation, and a Virtual Agent that provides natural, conversational support. Its Now Assist for HRSD uses generative AI to accelerate case handling, produce recommendations, and personalize responses at scale. HR teams operate more efficiently through the HR Agent Workspace, which centralizes interactions, knowledge, and analytics for faster decision-making. With Employee Center and mobile app access, staff can engage with HR services anytime, anywhere, ensuring a frictionless experience across devices. Integration with the broader ServiceNow AI Platform connects HRSD with other business functions, delivering end-to-end automation and real-time visibility. Trusted by enterprises like Ryder, the platform has demonstrated significant improvements in employee engagement, call reductions, and service response times. By blending automation with human support, HRSD empowers organizations to increase productivity, lower costs, and enhance the employee experience.

What is Manto?

Manto serves as an advanced AI assistant tailored for remote leadership, effortlessly integrating with various platforms such as email, instant messaging, calendars, and video conferencing tools, thereby equipping leaders with essential insights to cultivate a vibrant team culture and boost employee engagement. It actively tracks signs of burnout, encourages effective management practices, and adapts to the needs of both managerial and HR functions. Manto adheres to ethical standards, allows for customization, and meets GDPR compliance requirements. By analyzing digital interactions between managers and their teams, it assesses managerial actions against established benchmarks, provides practical recommendations, acknowledges achievements, and endorses best practices. Furthermore, it delivers ongoing insights into employee feelings by examining communication patterns, ensuring leaders remain attuned to the organizational climate and the overall wellbeing of their staff. Manto takes a proactive stance by notifying users of potential burnout risks, empowering leaders to address concerns before they develop into larger issues. This all-encompassing strategy not only assists managers in their responsibilities but also fosters a more engaged and content workforce, ultimately leading to higher productivity and job satisfaction across the organization. Additionally, by consistently promoting a culture of open communication and support, Manto enhances the overall effectiveness of the team dynamic.

Media

Media

Integrations Supported

3CLogic
SAP Store

Integrations Supported

Gmail
Google Hangouts
Microsoft Outlook
Microsoft Teams
Slack
Zoom

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Not specified

Company Facts

Organization Name

ServiceNow

Date Founded

2004

Company Location

United States

Company Website

www.servicenow.com

Company Facts

Organization Name

Manto AI

Date Founded

2018

Company Location

Israel

Company Website

www.manto-ai.com

Categories and Features

AI HR

Not specified

HR Case Management

Not specified

Human Resources

360 Degree Feedback
Applicant Tracking
Employee Database
Onboarding
Performance Management
Self Service Portal
Time & Attendance Management

Onboarding

Not specified

Relocation

Not specified

Categories and Features

AI HR

Not specified

Human Resources

Not specified

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