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What is ServiceNow HR Service Delivery?

ServiceNow HR Service Delivery (HRSD) is an enterprise-grade solution designed to deliver consumer-like experiences for employees, from onboarding to retirement. The platform combines AI-driven automation, digitized workflows, and a unified portal to simplify how employees access HR services, policies, and support. By replacing outdated manual processes, HRSD reduces administrative burden, speeds up case resolution, and ensures consistency across the organization. Employees benefit from features such as Employee Journey Management for guided experiences, Case & Knowledge Management for structured documentation, and a Virtual Agent that provides natural, conversational support. Its Now Assist for HRSD uses generative AI to accelerate case handling, produce recommendations, and personalize responses at scale. HR teams operate more efficiently through the HR Agent Workspace, which centralizes interactions, knowledge, and analytics for faster decision-making. With Employee Center and mobile app access, staff can engage with HR services anytime, anywhere, ensuring a frictionless experience across devices. Integration with the broader ServiceNow AI Platform connects HRSD with other business functions, delivering end-to-end automation and real-time visibility. Trusted by enterprises like Ryder, the platform has demonstrated significant improvements in employee engagement, call reductions, and service response times. By blending automation with human support, HRSD empowers organizations to increase productivity, lower costs, and enhance the employee experience.

What is Peepel?

Peepel is an agentic HR platform that autonomously executes HR tasks for European companies with ten to five hundred plus employees. The platform handles onboarding, leave management, contract generation, payroll automation, performance reviews, and employee surveys through natural language instructions. It integrates with Belgian social secretariats, Google Workspace, Microsoft 365, and Slack, and is ISO 27001-certified and GDPR-compliant with data hosted in Europe.

Media

Media

Integrations Supported

3CLogic
SAP Store

Integrations Supported

Ashby
ChatGPT
Claude
Microsoft Teams
Slack
Vanta
WhatsApp

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

€9.5/employee/month

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ServiceNow

Date Founded

2004

Company Location

United States

Company Website

www.servicenow.com

Company Facts

Organization Name

Peepel

Date Founded

2026

Company Location

Belgium

Company Website

peepel.io/en

Categories and Features

AI HR

Not specified

HR Case Management

Not specified

Human Resources

360 Degree Feedback
Applicant Tracking
Employee Database
Onboarding
Performance Management
Self Service Portal
Time & Attendance Management

Onboarding

Not specified

Relocation

Not specified

Categories and Features

AI Agents for HR

Not specified

AI HR

Not specified

Employee Engagement

Not specified

Employee Survey

Not specified

Human Resources

360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management

Leave Management

Not specified

Onboarding

Not specified

Payroll

Not specified

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