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What is ServiceNow HR Service Delivery?

ServiceNow HR Service Delivery (HRSD) is an enterprise-grade solution designed to deliver consumer-like experiences for employees, from onboarding to retirement. The platform combines AI-driven automation, digitized workflows, and a unified portal to simplify how employees access HR services, policies, and support. By replacing outdated manual processes, HRSD reduces administrative burden, speeds up case resolution, and ensures consistency across the organization. Employees benefit from features such as Employee Journey Management for guided experiences, Case & Knowledge Management for structured documentation, and a Virtual Agent that provides natural, conversational support. Its Now Assist for HRSD uses generative AI to accelerate case handling, produce recommendations, and personalize responses at scale. HR teams operate more efficiently through the HR Agent Workspace, which centralizes interactions, knowledge, and analytics for faster decision-making. With Employee Center and mobile app access, staff can engage with HR services anytime, anywhere, ensuring a frictionless experience across devices. Integration with the broader ServiceNow AI Platform connects HRSD with other business functions, delivering end-to-end automation and real-time visibility. Trusted by enterprises like Ryder, the platform has demonstrated significant improvements in employee engagement, call reductions, and service response times. By blending automation with human support, HRSD empowers organizations to increase productivity, lower costs, and enhance the employee experience.

What is PeopleDoc?

At the core of PeopleDoc's HR Service Delivery solutions lie innovative approaches designed to boost the effectiveness of HR teams while enhancing the overall experience for employees. These tools are crafted specifically for HR specialists, aiming to simplify complex processes and improve compliance protocols. Remarkably, our offerings ensure that employees enjoy and benefit from their interactions with HR. The Employee Case Management and Knowledgebase feature provides a personalized portal for individuals to tackle their inquiries and submit HR requests when they need further support. By automating cumbersome manual tasks, our system enables employees to concentrate more on their responsibilities without requiring any coding knowledge. Furthermore, our sophisticated document management capabilities enhance secure storage of documents, ensuring accessibility across multiple devices. Customizable dashboards align with your organization’s unique needs and help track vital KPIs, fostering informed decision-making. Ultimately, these solutions contribute to creating a more engaged, productive, and harmonious workplace environment, setting a new standard for HR interactions.

Media

Media

Integrations Supported

SAP Store
3CLogic

Integrations Supported

SAP Store
ChangeEngine
InfoMart
ONE@Work
PredictiveHR

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Webinars
Online Training

Company Facts

Organization Name

ServiceNow

Date Founded

2004

Company Location

United States

Company Website

www.servicenow.com

Company Facts

Organization Name

Ultimate Software

Date Founded

1990

Company Location

United States

Company Website

www.people-doc.com

Categories and Features

AI HR

Not specified

HR Case Management

Not specified

Human Resources

360 Degree Feedback
Applicant Tracking
Employee Database
Onboarding
Performance Management
Self Service Portal
Time & Attendance Management

Onboarding

Not specified

Relocation

Not specified

Categories and Features

HR Analytics

Not specified

HR Case Management

Not specified

HR Employee File Management

Access Controls
Dashboard
Search

Onboarding

Course Management
Document Management
Electronic Forms
Electronic Signature
Employee Handbook
Employee Portal
File Management
Job Description Management
Orientation Management
Self Service Portal
Task Management
Training Management

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