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What is SharedBox?
Manage customer support and communications directly via Slack, which enables you to seamlessly send and receive emails, tweets, and direct messages. This setup allows for collaborative efforts on shared email and Twitter accounts, such as support@your.domain, without requiring password exchanges among team members, enhancing security.
SharedBox connects smoothly with your current Twitter account and any email service you use while offering an @in.sharedbox.app email for straightforward setup and message forwarding. All incoming Twitter mentions, direct messages, and emails sent to your linked accounts or in.sharedbox.app email will be directed to your selected Slack channel, allowing your team to assess and reply at their convenience. Each account is equipped with a dedicated support site for users to submit and track their support inquiries, and a complimentary supportby.email subdomain is included; you also have the option to customize this with your own domain. There’s no requirement for new installations or applications, as it utilizes a platform your team is already familiar with—Slack. Additionally, you can incorporate multiple email addresses and Twitter accounts into your Slack workspace for improved communication. This configuration not only streamlines customer interactions but also significantly boosts overall team productivity while ensuring a user-friendly experience for everyone involved.
What is ClearFeed?
ClearFeed is an AI-enhanced support platform that integrates with Slack, merging the capabilities of a helpdesk with the collaborative features of Slack.
1. Utilize Slack as a central command center for handling requests effectively.
2. Transforming customer inquiries into actionable tickets allows for prompt responses.
3. Leverage automated knowledge bases to support numerous clients.
4. The conversational ticketing feature in Slack streamlines support for employees.
5. Customer Success and Support Teams can operate seamlessly within the Slack environment.
6. Enhance accountability and improve response times significantly.
7. Oversee and manage customer inquiries from a unified Slack channel for better organization.
8. Ensure that your team stays synchronized across various platforms and tools.
9. Increase productivity through AI-assisted responses and structured knowledge resources.
10. Achieve smooth integration with current tools to facilitate efficient two-way communication.
11. This cohesive approach fosters a more responsive support system, ultimately enhancing customer satisfaction.
Integrations Supported
Slack
ClickUp
Freshdesk
GitHub
Gmail
Google Workspace
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira
Integrations Supported
Slack
ClickUp
Freshdesk
GitHub
Gmail
Google Workspace
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira
API Availability
Has API
API Availability
Has API
Pricing Information
$19.00/month
Free Trial Offered?
Free Version
Pricing Information
$24 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Everygood
Date Founded
2018
Company Location
Nigeria
Company Website
sharedbox.app
Company Facts
Organization Name
ClearFeed
Date Founded
2021
Company Location
Bangalore, India
Company Website
clearfeed.ai/
Categories and Features
Email Management
Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management