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What is SharedBox?

Manage customer support and communications directly via Slack, which enables you to seamlessly send and receive emails, tweets, and direct messages. This setup allows for collaborative efforts on shared email and Twitter accounts, such as support@your.domain, without requiring password exchanges among team members, enhancing security. SharedBox connects smoothly with your current Twitter account and any email service you use while offering an @in.sharedbox.app email for straightforward setup and message forwarding. All incoming Twitter mentions, direct messages, and emails sent to your linked accounts or in.sharedbox.app email will be directed to your selected Slack channel, allowing your team to assess and reply at their convenience. Each account is equipped with a dedicated support site for users to submit and track their support inquiries, and a complimentary supportby.email subdomain is included; you also have the option to customize this with your own domain. There’s no requirement for new installations or applications, as it utilizes a platform your team is already familiar with—Slack. Additionally, you can incorporate multiple email addresses and Twitter accounts into your Slack workspace for improved communication. This configuration not only streamlines customer interactions but also significantly boosts overall team productivity while ensuring a user-friendly experience for everyone involved.

What is EmailAnalytics?

Organizations leverage EmailAnalytics to gain a deeper understanding of their daily email interactions and uncover valuable insights. This user-friendly platform prioritizes privacy and security, functioning seamlessly without requiring modifications to current workflows or additional software installations. Users have the capability to monitor the daily volume of emails sent and received by their teams, track the number of distinct contacts they engage with, and identify the spam emails received. By selecting any specific metric, users can explore detailed data, which includes a list of individual emails contributing to the aggregated statistics. Furthermore, the tool enables users to evaluate email traffic on a daily basis and categorize it based on various labels or folders within Gmail and Outlook. It offers an "actual" response time that accurately measures the time taken to reply to emails, alongside a "work hours" response time that focuses solely on interactions during official working hours. Notably, metrics are calculated only for emails that receive replies, ensuring relevance. By integrating their team's email accounts, organizations can make straightforward comparisons and assessments of overall email activity, which can lead to enhanced productivity and refined communication strategies. This exhaustive analysis not only assists in spotting trends but also empowers teams to make data-driven decisions for future communications, ultimately fostering a more efficient work environment.

Media

Media

Integrations Supported

Gmail
Google Workspace
Microsoft 365
Microsoft Outlook
Google Analytics
Google Cloud Platform
Google Sheets
HubSpot CRM
HubSpot Customer Platform
Microsoft Excel
Slack
X (Twitter)

Integrations Supported

Gmail
Google Workspace
Microsoft 365
Microsoft Outlook
Google Analytics
Google Cloud Platform
Google Sheets
HubSpot CRM
HubSpot Customer Platform
Microsoft Excel
Slack
X (Twitter)

API Availability

Has API

API Availability

Has API

Pricing Information

$19.00/month
Free Trial Offered?
Free Version

Pricing Information

$15 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Everygood

Date Founded

2018

Company Location

Nigeria

Company Website

sharedbox.app

Company Facts

Organization Name

EmailAnalytics

Company Location

United States

Company Website

emailanalytics.com

Categories and Features

Email Management

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Categories and Features

Email Management

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

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