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What is SharedBox?

Manage customer support and communications directly via Slack, which enables you to seamlessly send and receive emails, tweets, and direct messages. This setup allows for collaborative efforts on shared email and Twitter accounts, such as support@your.domain, without requiring password exchanges among team members, enhancing security. SharedBox connects smoothly with your current Twitter account and any email service you use while offering an @in.sharedbox.app email for straightforward setup and message forwarding. All incoming Twitter mentions, direct messages, and emails sent to your linked accounts or in.sharedbox.app email will be directed to your selected Slack channel, allowing your team to assess and reply at their convenience. Each account is equipped with a dedicated support site for users to submit and track their support inquiries, and a complimentary supportby.email subdomain is included; you also have the option to customize this with your own domain. There’s no requirement for new installations or applications, as it utilizes a platform your team is already familiar with—Slack. Additionally, you can incorporate multiple email addresses and Twitter accounts into your Slack workspace for improved communication. This configuration not only streamlines customer interactions but also significantly boosts overall team productivity while ensuring a user-friendly experience for everyone involved.

What is SEDNA?

Minimize email clutter by up to 95% while establishing a single source of truth for all communications, data, and documentation through the use of shared team inboxes. SEDNA offers team members complete visibility into all correspondence, attachments, and actions linked to a project or message thread. The platform streamlines communication by enabling quick message composition and sharing, enhancing collaboration among team members. Each email within a team’s inbox is equipped with an activity panel that facilitates internal discussions, provides contextual data, and displays time-stamped activities and pertinent information. This innovative approach enables team members to focus on a single message rather than navigating through numerous emails that congest their inboxes. The Activity Panel is designed to present details about the message, such as job references, category tags, and the individuals involved, while also indicating who has viewed the message and who has replied. By allowing team members to tag colleagues and add comments, SEDNA simplifies collaboration and encourages real-time discussions, making team interactions more efficient and effective. This comprehensive communication solution ultimately leads to improved productivity and streamlined workflows across the organization.

Media

Media

Integrations Supported

Gmail
Google Workspace
Microsoft 365
Microsoft Outlook
Slack
X (Twitter)

Integrations Supported

Abacum
Causal
Google Drive
Microsoft SharePoint
Motileo
SAP Transportation Management
Salesforce
Shipamax

API Availability

API Availability

Pricing Information

$19.00/month
Free Version

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Everygood

Date Founded

2018

Company Location

Nigeria

Company Website

sharedbox.app

Company Facts

Organization Name

SEDNA Systems

Date Founded

2017

Company Location

Canada

Company Website

sedna.com

Categories and Features

Email Management

Email Monitoring
Response Management
Shared Inboxes
Signature Management
Whitelisting / Blacklisting

Categories and Features

Collaboration

Document Management

Email Management

Not specified

Internal Communications

Email Management

Productivity

File Sharing

Remote Work

Employee Monitoring
Remote Access

Team Communication

Not specified

Workflow Management

Access Controls/Permissions
Document Management

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