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ease 0 out of 5 stars
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What is SharedInbox?

Effortlessly manage customer support and communication through Slack, allowing for seamless collaboration on shared email accounts like support@your.domain without requiring password sharing among team members. With SharedInbox, you can easily integrate with any email service you currently use and obtain an @in.sharedinbox.co address for forwarding emails. To compose messages, simply use the command SharedInbox /compose, and when responding to email conversations, select the Reply Mail option. Each email interaction, both incoming and outgoing, creates a new Slack Message Thread, which allows for tagging colleagues and facilitating discussions with ease. Furthermore, every account comes with a dedicated support site where users can submit and track their support requests. There's no need to download new software or applications, as you can leverage Slack, a platform your team is already familiar with. Stay updated with notifications when your emails are sent and opened, and access attached files and images directly in Slack. You can also personalize your email signature and establish an automatic response for incoming inquiries, further streamlining your communication processes. This efficient setup ensures your team remains connected and organized while effectively handling customer support tasks, ultimately enhancing productivity and response times.

What is S-easy?

Manage, record, and assess the needs of staff from different divisions within the company from a corporate perspective. Attend to client requirements across various communication channels. Automatically direct customer questions to the relevant teams or individuals. In your daily functions, you can create teams within Seasy and assign distinct roles to each member, leveraging their specialized skills. Stay informed and vigilant through email notifications. Set up email alerts to make sure your clients or agents are informed about important upcoming events, thereby improving communication and engagement. This system not only facilitates collaboration but also promotes a proactive strategy in addressing the needs of both employees and customers, ultimately driving organizational success. By fostering a culture of responsiveness, the organization can enhance its overall effectiveness and client satisfaction.

Media

Media

Integrations Supported

Gmail
Google Cloud Platform
Microsoft Outlook
Slack
Yahoo! Mail

Integrations Supported

API Availability

API Availability

Has API

Pricing Information

$5 per month
Free Trial Offered?

Pricing Information

$29.99 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub

Company Facts

Organization Name

SharedInbox

Date Founded

2018

Company Location

India

Company Website

sharedinbox.co

Company Facts

Organization Name

S-easy

Date Founded

2015

Company Location

Turkey

Company Website

s-easydesk.com

Categories and Features

Help Desk

Not specified

Categories and Features

Help Desk

Not specified

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