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What is Shopped Email?

Shopify offers an email hosting package specifically designed for its merchants, making the process of obtaining email hosting straightforward. By simply signing up, you can access Shopify Email Hosting, which is available in 13 languages and caters to merchants around the globe. If you need help, our support team is always ready to assist and will address your inquiries within 24 hours. The user-friendly interface simplifies the management of your Shopify store's email, and you can conveniently store and organize your files with 5GB of storage. Additionally, Shopify provides specialized email hosting packages that enable you to access your webmail quickly, often within just five minutes. With these exclusive email hosting solutions, Shopify customers can send personalized emails linked to their domain, allowing for a more professional approach than using Gmail. Embrace Shopify's dedicated email hosting service for a seamless experience tailored to your business needs.

What is Reponse?

Reponse is an all-encompassing customer experience platform tailored for Shopify merchants, integrating smoothly into the Shopify admin dashboard. It features a permanently free base plan that allows unlimited user access, offering a shared inbox for real-time chat, ticket management with task assignments, service level agreements (SLAs), pre-written replies, and tools for gathering and moderating product reviews. Moreover, it showcases contacts and segments directly on the customer page within Shopify, supports loyalty programs and referrals, and supplies valuable analytics. When a shop is ready to elevate its customer service, the All-in plan introduces AI agents that automatically assess store details, including policies, shipping information, and product catalogs, to aid shoppers, optimize ticket management, draft replies, moderate reviews, and spot at-risk customers. The All-in plan accommodates up to 10,000 AI interactions every month, and Reponse is available in both English and French, which can be installed via the Shopify App Store. This bilingual feature empowers Shopify sellers to effectively serve a diverse clientele, making it an invaluable tool for those looking to enhance their customer engagement and satisfaction. With its range of capabilities, Reponse stands out as a vital asset for any Shopify store aiming to improve its customer experience.

Media

Media

No images available

Integrations Supported

Shopify

Integrations Supported

Shopify

API Availability

Has API

API Availability

Has API

Pricing Information

$10 per month
Discounts & bundles available for multi accounts.
Free Version
Free Trial Offered?

Pricing Information

$299/month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Shopped Email

Company Website

shopped.email/

Company Facts

Organization Name

Reponse

Company Location

France

Company Website

reponse.ai

Categories and Features

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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