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What is Sigma CC&B?

Sigma CC&B serves as an intuitive online customer support platform, designed specifically for customer service agents to swiftly access customer information. Tailored for Retail Energy Providers, this system streamlines the management of everyday tasks while enhancing customer satisfaction and loyalty. It includes a diverse array of features such as Prospect and Campaign Management, Business Intelligence Reporting, and more, effectively supporting various products like electricity, gas, and other services. The Customer Portfolio screen offers a clear snapshot of vital customer data and provides easy navigation to in-depth details, including billing information, market activities, meter readings, contract details, and customer communications. Additionally, CC&B promotes real-time engagement for customer care representatives, simplifying the journey from the first customer inquiry to the finalization of payment transactions. This cohesive strategy not only boosts operational productivity but also guarantees that customer requests are addressed swiftly and effectively, thus fostering a more reliable service environment. By prioritizing user experience and operational efficiency, Sigma CC&B positions itself as an essential tool for enhancing the overall customer experience in the retail energy sector.

What is Elink Urja?

E-Link has developed an intuitive platform for the collection of dynamic data and delta updates across multiple regions, which supports the implementation of various applications leveraging this data-driven framework. This system streamlines the real-time oversight of power distribution through automation, guaranteeing that users experience consistent and high-quality electricity supply. We possess the knowledge and skills to create, develop, and deploy SCADA-DMS systems customized for both substation and distribution automation, significantly improving the management of power delivery. In addition, we provide advanced smart metering solutions that enable consumers to track their electricity consumption while also identifying fraudulent activities and preventing outages. The establishment of bidirectional, real-time communication between energy meters and utility infrastructures is crucial for promoting smart grid functionalities that augment the overall intelligence of the power grid. Our Street Lighting Solution further enhances this by permitting the remote oversight and regulation of street lighting, which utilizes internet connectivity for seamless data transmission to a cloud application. This cutting-edge method not only boosts operational effectiveness but also plays a vital role in optimizing resource management within urban areas. Moreover, our commitment to innovation ensures that we continuously seek new ways to integrate technology into energy management for a more sustainable future.

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Integrations Supported

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Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

Windows

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

ESG

Date Founded

1998

Company Location

United States

Company Website

www.isigma.net

Company Facts

Organization Name

eLink Software Technologies

Date Founded

2007

Company Location

India

Company Website

elinktechnologies.net/automation-solutions.html

Categories and Features

Utility Billing

Electricity
Meter Management
Natural Gas
Rate Management
Water

Categories and Features

Utility Billing

Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Service Call Management
Water
Work Order Management

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