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What is Sigma CC&B?

Sigma CC&B serves as an intuitive online customer support platform, designed specifically for customer service agents to swiftly access customer information. Tailored for Retail Energy Providers, this system streamlines the management of everyday tasks while enhancing customer satisfaction and loyalty. It includes a diverse array of features such as Prospect and Campaign Management, Business Intelligence Reporting, and more, effectively supporting various products like electricity, gas, and other services. The Customer Portfolio screen offers a clear snapshot of vital customer data and provides easy navigation to in-depth details, including billing information, market activities, meter readings, contract details, and customer communications. Additionally, CC&B promotes real-time engagement for customer care representatives, simplifying the journey from the first customer inquiry to the finalization of payment transactions. This cohesive strategy not only boosts operational productivity but also guarantees that customer requests are addressed swiftly and effectively, thus fostering a more reliable service environment. By prioritizing user experience and operational efficiency, Sigma CC&B positions itself as an essential tool for enhancing the overall customer experience in the retail energy sector.

What is LTW Data?

Since its inception in 2002, LTW Data has established itself as a frontrunner in the utility metering and billing industry. Our mission is to deliver robust, dependable, easy-to-use, and cost-effective solutions that empower our clients to achieve their business goals and aspirations. We are devoted to assisting our clients in enhancing their operational efficiency, reducing expenses, and attaining overall business success. Each software product we offer is developed in-house and can be customized extensively to align with the unique requirements of our customers. With over a decade of experience under our belt, we have meticulously crafted our metering and billing systems and have recently introduced a new product line that emphasizes energy consumption management, aiding clients in analyzing energy usage trends and formulating effective energy conservation strategies. Our unwavering commitment to innovation motivates us to constantly broaden and improve our product range to meet the changing demands of our clients and the marketplace. In this pursuit, we strive to reinforce our status as a reliable partner within the utility sector, ensuring long-term relationships built on trust and mutual growth. As we look to the future, our focus remains on addressing the challenges faced by our clients and contributing positively to the industry.

Media

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Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ESG

Date Founded

1998

Company Location

United States

Company Website

www.isigma.net

Company Facts

Organization Name

LTW Data

Company Website

ltwdata.com

Categories and Features

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Categories and Features

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

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