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What is Simplesat?

Simplesat offers a simple and enjoyable platform for customers to share their feedback regarding their CSAT (Customer Satisfaction Test) and NPS (Net Promoter Score). With integrations available for platforms such as ConnectWise, Zendesk, Autotask, Salesforce, Freshdesk, and HubSpot, you can seamlessly gather customer satisfaction insights. Additionally, you can incorporate the customer survey into your email signature, allowing for direct feedback collection through Simplesat. This centralized storage of all feedback facilitates straightforward analysis and actionable insights for your team, enhancing your customer relationship management efforts. By streamlining the process, Simplesat empowers businesses to better understand their customers' needs and improve overall satisfaction levels.

What is ServiceGuru?

The ServiceGuru Kiosk is designed to capture customer feedback right at the moment they engage with your service. This streamlined approach allows you to obtain important and actionable insights regarding your staff's performance. You can assess various aspects affecting your business, whether they are positive, neutral, or negative. By leveraging this tool, you can gain valuable feedback about your customers' experiences effortlessly. Setting it up is a breeze, and you can start seeing results almost immediately since we handle all the setup tasks! Additionally, customers have the option to subscribe to exclusive offers and marketing initiatives. This tool helps you identify your top performers while also highlighting areas where additional training may be required. It also features multi-location comparison reports for comprehensive analysis. Furthermore, all reviews remain confidential and offline until you decide to make them public, ensuring privacy and control over your feedback. With this kiosk, you can enhance your overall customer service strategy significantly.

Media

Media

Integrations Supported

AWeber
Datto RMM
Easyflow
Exclaimer
Freshservice
Gmail
HubSpot Marketing Hub
Intercom
Kaseya BMS
Kaseya VSA
Kustomer
LiveAgent
Maileon
Microsoft Outlook
Microsoft Teams
Replyify
Salesforce
Slack
Supermetrics
Zoho Desk

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

$99/month
All inclusive pricing - Unlimited customers, users, and surveys.
Free Trial Offered?

Pricing Information

$99.00/month/user
$249 startup then $99 per month includes iPad kiosk setup and training

Supported Platforms

SaaS

Supported Platforms

iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pronto Holdings

Date Founded

2016

Company Location

United States

Company Website

www.simplesat.io

Company Facts

Organization Name

ServiceGuru

Company Location

United States

Company Website

www.serviceguru.com

Categories and Features

Customer Feedback

Not specified

Customer Satisfaction

Analytics
Feedback Collection
Survey Management

NPS

Not specified

Survey

Data Analysis Tools
Email Marketing
Mobile Survey

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Complaint Monitoring
Feedback Collection
Survey Management

Kiosk

Touch Screen
Usage Reporting
Virtual Keyboard

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