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What is Sinch Contact Pro?

Sinch Contact Pro is a dynamic cloud-based contact center solution designed to enhance customer service interactions across various channels. This platform supports an array of communication options, including voice calls, emails, chats, video calls, SMS, and widely-used messaging services like WhatsApp, Facebook Messenger, and Viber. It allows for seamless integration with numerous CRM systems, such as Salesforce, ServiceNow, and SAP, enabling agents to manage customer interactions from a unified interface. Among its key features are real-time monitoring, historical data analysis, agent support, and the management of outbound campaigns. Additionally, Sinch Contact Pro incorporates pre-built chatbot capabilities through Sinch Chatlayer, facilitating efficient handling of customer queries. With flexible deployment alternatives, it accommodates both cloud and on-premise setups, appealing to various organizational needs. This versatility not only makes it a compelling option for businesses aiming to improve their customer support but also ensures an optimized experience for users interacting with the system. Overall, Sinch Contact Pro stands out as a comprehensive solution in the competitive landscape of contact center technologies.

What is RingCentral RingCX?

RingCentral's RingCX is a sophisticated contact center solution that utilizes artificial intelligence to enhance customer service and streamline communication. By consolidating voice, video, and over 20 digital channels into a single platform, it enables agents to engage with customers through their preferred communication methods. The incorporation of RingSense AI further enriches the customer experience by delivering real-time insights, automating various processes, and assisting agents throughout the customer journey, which leads to increased efficiency for agents and higher levels of customer satisfaction. Businesses can easily implement RingCX due to its user-friendly interface and quick setup process, often achieving full integration within just a few days. With a competitive price starting at $65 per user per month, the service includes unlimited calling and access to vital contact center features. This solution is also designed to adapt and scale alongside business growth, making it a versatile option for organizations of any size. Overall, RingCX not only enhances operational efficiency but also fosters a more effective customer interaction experience.

Media

Media

Integrations Supported

Facebook Messenger
Salesforce
ServiceNow
WhatsApp
Agile CRM
Archive Intel
CallFinder
DriveCentric
Dropbox
Freshdesk
Gong
Google Drive
HubSpot Customer Platform
HubSpot Operations Hub
MobiWork
QEval
Retently
SAP Cloud Platform
Wufoo
Zoho Directory

Integrations Supported

Facebook Messenger
Salesforce
ServiceNow
WhatsApp
Agile CRM
Archive Intel
CallFinder
DriveCentric
Dropbox
Freshdesk
Gong
Google Drive
HubSpot Customer Platform
HubSpot Operations Hub
MobiWork
QEval
Retently
SAP Cloud Platform
Wufoo
Zoho Directory

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sinch

Company Location

Sweden

Company Website

sinch.com/products/contact-pro/

Company Facts

Organization Name

RingCentral

Date Founded

2003

Company Location

United States

Company Website

www.ringcentral.com

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

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