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What is Sinch?

Sinch is a cloud-based communications platform that enables businesses to integrate messaging, voice, email, and identity verification into customer-facing applications and operational workflows. The platform provides communications APIs, ready-made business applications, and global network infrastructure for delivering customer interactions across multiple channels. Its messaging services support SMS, MMS, RCS, WhatsApp, Facebook Messenger, Instagram, Telegram, LINE, Viber, and other regional messaging platforms. The Conversation API allows developers to manage messaging across supported channels through a unified integration, including automated notifications and two-way customer conversations. Sinch Engage provides tools for SMS marketing, personalized campaigns, contact management, automated messaging, and customer engagement across SMS, MMS, RCS, and WhatsApp. Email products include Sinch Mailgun for transactional email delivery and developer integrations, Mailjet for email marketing and automation, and Email on Acid for email testing and optimization. Programmable voice services enable businesses to build calling applications, configure interactive voice response systems, manage phone numbers, provide text-to-speech alerts, and establish SIP trunk connections. The Verification API supports customer authentication through SMS codes, voice calls, flash calls, and data verification to help reduce fraud and secure account access. Sinch Chatlayer provides conversational AI tools for developing automated chat and voice assistants, while Contact Pro offers omnichannel contact center capabilities with CRM integrations and analytics. The platform also provides messaging delivery reports, communication analytics, phone number provisioning, developer SDKs, webhooks, and infrastructure management capabilities.

What is Kaleyra?

Send timely and secure transactional messages, one-time passwords, and promotional content straight to your customers' mobile devices. Our robust platform includes features like IVR, Click-to-Call, call forwarding, call recording, and call masking, making it adaptable for any application, website, or platform. Connect with your customers on popular instant messaging applications while easily sharing media files. Improve your customer interactions by automating engagement processes with AI-powered chatbots built for scalability. Utilize our intuitive drag-and-drop visual editor to create communication workflows across various channels, or choose from our selection of pre-designed templates. Although our support team is always ready to assist, most users will find they can manage everything independently. We emphasize enterprise-level security, particularly for clients operating in heavily regulated sectors. Our technology is designed to enhance any communication channel without limitations, ensuring you can effectively and efficiently reach your audience. Furthermore, our cutting-edge features enable you to optimize customer engagement in unprecedented ways, fostering stronger relationships with your clientele.

Media

Media

Integrations Supported

Raven
Cloud Insurance
Digitail
Do Status
Email on Acid
GBPly
Grok Bot
Mailgun
Mapp Marketing Cloud
Sinch Engage
Solutions by Text
SuprSend

Integrations Supported

Raven
Armour365
Automate365
EFMFM
Fyno
Google Workspace
Kylas
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$ 0.004 per SMS

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

Sinch

Date Founded

2008

Company Location

Sweden

Company Website

www.sinch.com

Company Facts

Organization Name

Kaleyra

Date Founded

1999

Company Location

Italy

Company Website

www.kaleyra.com

Categories and Features

Bulk SMS

Not specified

Chat SDK & API

Not specified

Communication APIs

Not specified

SMS Gateways

Not specified

SMS Marketing

Not specified

Categories and Features

AI Call Center

Not specified

Call Center

Not specified

Call Forwarding

Not specified

IVR

Not specified

SMS Gateways

Not specified

SMS Marketing

Not specified

Telephony

Not specified

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