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What is Sinch?

Sinch is a cloud-based communications platform that enables businesses to integrate messaging, voice, email, and identity verification into customer-facing applications and operational workflows. The platform provides communications APIs, ready-made business applications, and global network infrastructure for delivering customer interactions across multiple channels. Its messaging services support SMS, MMS, RCS, WhatsApp, Facebook Messenger, Instagram, Telegram, LINE, Viber, and other regional messaging platforms. The Conversation API allows developers to manage messaging across supported channels through a unified integration, including automated notifications and two-way customer conversations. Sinch Engage provides tools for SMS marketing, personalized campaigns, contact management, automated messaging, and customer engagement across SMS, MMS, RCS, and WhatsApp. Email products include Sinch Mailgun for transactional email delivery and developer integrations, Mailjet for email marketing and automation, and Email on Acid for email testing and optimization. Programmable voice services enable businesses to build calling applications, configure interactive voice response systems, manage phone numbers, provide text-to-speech alerts, and establish SIP trunk connections. The Verification API supports customer authentication through SMS codes, voice calls, flash calls, and data verification to help reduce fraud and secure account access. Sinch Chatlayer provides conversational AI tools for developing automated chat and voice assistants, while Contact Pro offers omnichannel contact center capabilities with CRM integrations and analytics. The platform also provides messaging delivery reports, communication analytics, phone number provisioning, developer SDKs, webhooks, and infrastructure management capabilities.

What is LeapXpert?

LeapXpert's federated framework streamlines the integration of key business applications, significantly boosting operational efficiency. By prioritizing a mobile-first approach, it enables users to communicate through text and voice across their preferred channels, all while maintaining a secure and unified environment. This federated system not only facilitates messaging and voice communication but also features advanced functionalities such as deep links to voice applications, message transformations, and media transcoding. It further includes chatbots aimed at enhancing professional interactions during conversations, among other useful tools. As the lines between instant messaging and daily activities continue to blur, organizations face the challenge of maintaining a clear business identity in work-related communications. LeapXpert effectively tackles this challenge by offering a thorough overview and full transparency of employee-customer interactions, without infringing on the privacy of employees' personal messages. Consequently, this innovative system not only preserves the integrity of professional communication but also encourages a more productive atmosphere within the workplace. By optimizing these interactions, LeapXpert helps businesses adapt to the evolving landscape of communication.

Media

Media

Integrations Supported

WhatsApp
Axis LMS
Boost.ai
Chatlayer by Sinch
Facebook Messenger
GBPly
Grok Bot
Mailgun
Mapp Marketing Cloud
Operata
RevenueBase
Sinch Contact Pro
Solutions by Text
Stackreaction

Integrations Supported

WhatsApp
Discord
LINE
Microsoft Teams
Signal
Telegram
WeChat

API Availability

Has API

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$24 per user per month

Supported Platforms

SaaS

Supported Platforms

SaaS
On-Prem

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Sinch

Date Founded

2008

Company Location

Sweden

Company Website

www.sinch.com

Company Facts

Organization Name

LeapXpert

Date Founded

2017

Company Location

United States

Company Website

www.leap.expert

Categories and Features

Bulk SMS

Not specified

Chat SDK & API

Not specified

Communication APIs

Not specified

SMS Gateways

Not specified

SMS Marketing

Not specified

Categories and Features

Archiving

Not specified

SMS Marketing

Not specified

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