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What is SmartBot?

SmartBot represents an advanced chatbot solution driven by artificial intelligence, designed specifically for Shopify merchants to improve customer support, increase conversion rates, and simplify post-purchase tasks. It complies with the performance benchmarks and value expectations set by Shopify. The platform is equipped with context-sensitive replies tailored to the store's inventory, including products, pages, orders, and policies, allowing it to effectively address customer questions, track orders, handle returns and exchanges, recommend products, and provide personalized assistance 24/7. In addition, SmartBot features customizable chat widgets for branding purposes, supports a variety of languages, facilitates seamless transitions to live agents when needed, and integrates effortlessly with Shopify, requiring minimal coding expertise. Retailers recognize the immense advantages of SmartBot, as it reduces the strain of manual customer service, accelerates response times, and drives sales through strategic upselling, personalized recommendations, and high-quality service. The automation and customization offered by SmartBot significantly enhance the shopping experience, resulting in greater satisfaction for both customers and merchants. As a result, many businesses are adopting SmartBot to elevate their e-commerce operations and foster stronger customer relationships.

What is Reponse?

Reponse is a Shopify app that combines a shared inbox, human live chat, ticketing and loyalty, with AI agents that work from the first day. Merchants keep their whole team on it at no extra cost: unlimited seats, tickets with assignment and SLAs, saved replies, each customer's tickets and points shown on the Shopify customer page, loyalty points, referrals and a help center. The AI reads the store automatically (policies, shipping, catalogue), answers shoppers and guides them to checkout, tracks orders and starts returns in the chat, triages tickets and drafts replies; the team takes over from the same inbox whenever it wants. Three plans include every AI agent: $39 per month for 1,000 AI actions, $99 for 3,000 or $249 for 10,000, with extra actions at $0.05 each inside the budget the merchant sets, all billed through Shopify. Each plan begins with a free 14-day trial. Reponse is built in France and works in English and French.

Media

Media

Integrations Supported

Shopify

Integrations Supported

Shopify

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$39/month
Three plans with every AI agent: $39/month for 1,000 AI actions, $99 for 3,000, $249 for 10,000. $0.05 per extra AI action, within your budget. Free 14-day trial. Unlimited seats: the shared inbox, human live chat, tickets, loyalty and referrals are included in every plan.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

BestChat

Date Founded

2021

Company Location

Canada

Company Website

www.bestchat.com/smartbot.html

Company Facts

Organization Name

Reponse

Company Location

France

Company Website

reponse.ai

Categories and Features

Chatbot

Not specified

Categories and Features

Customer Experience

Not specified

Help Desk

Automated Routing
Live Chat
Ticket Management

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