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ease 0 out of 5 stars
features 0 out of 5 stars
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What is SmartReviews?

SmartReviews integrates user feedback from a variety of sources, including websites, SMS, emails, and face-to-face interactions, into a unified platform. The interface of Shrivra SmartReviews is designed to be both user-friendly and efficient, enabling a setup that can be completed in just a few minutes. Users have the flexibility of utilizing an offline survey application to establish a feedback kiosk on either iOS or Android devices, or they can choose to gather feedback directly through in-person interactions. Once internet connectivity is established, all collected data is securely synchronized from offline mode. SmartReviews facilitates effective tracking of both the frequency and volume of customer feedback. It proves to be an exceptional net promoter tool, particularly for evaluating levels of customer satisfaction. By encouraging collaboration among team members, you can directly address feedback through the Response Inbox. With comprehensive reports and in-depth analytics available, implementing actions based on the feedback becomes straightforward, and you can easily disseminate these insights via push notifications or email. This holistic strategy guarantees that businesses remain attuned and responsive to their customers' requirements, ultimately enhancing their service delivery. Additionally, the ability to customize notifications ensures that you can tailor communication to better fit the preferences of your audience.

What is ServiceGuru?

The ServiceGuru Kiosk is designed to capture customer feedback right at the moment they engage with your service. This streamlined approach allows you to obtain important and actionable insights regarding your staff's performance. You can assess various aspects affecting your business, whether they are positive, neutral, or negative. By leveraging this tool, you can gain valuable feedback about your customers' experiences effortlessly. Setting it up is a breeze, and you can start seeing results almost immediately since we handle all the setup tasks! Additionally, customers have the option to subscribe to exclusive offers and marketing initiatives. This tool helps you identify your top performers while also highlighting areas where additional training may be required. It also features multi-location comparison reports for comprehensive analysis. Furthermore, all reviews remain confidential and offline until you decide to make them public, ensuring privacy and control over your feedback. With this kiosk, you can enhance your overall customer service strategy significantly.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$19 per month
Free Trial Offered?

Pricing Information

$99.00/month/user
$249 startup then $99 per month includes iPad kiosk setup and training

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Shrivra

Date Founded

2014

Company Location

Singapore

Company Website

shrivra.com/feedback-survey-app

Company Facts

Organization Name

ServiceGuru

Company Location

United States

Company Website

www.serviceguru.com

Categories and Features

SMS Marketing

Not specified

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Complaint Monitoring
Feedback Collection
Survey Management

Kiosk

Touch Screen
Usage Reporting
Virtual Keyboard

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