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Ratings and Reviews 2 Ratings
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What is SmilePlant?
SmilePlant is a software application that combines Italian and Norwegian elements. It provides a free version that allows up to 50 nodes for users to explore. As a Computerized Maintenance Management System (CMMS), SmilePlant encompasses various functionalities, including tracking assets and inventory, scheduling tasks, maintaining service history, and managing technicians. This software can operate as a client-server system, utilizing either SQLite or Microsoft SQL Server as its database engine. Users can expect to see a Return on Investment (ROI) within a span of six months. Additionally, SmilePlant offers both online assistance and support during business hours. The program also enables integrations with popular systems like SAP, Navision, and AS400, enhancing its versatility and usability for businesses looking to streamline their operations.
What is SmileBack?
SmileBack® distinguishes itself as the only customer feedback platform specifically designed for Managed Service Providers (MSPs), with a dedicated focus on boosting client satisfaction. By collecting real-time feedback, you can save valuable time, improve your service offerings, and enhance the overall experience for your clients. The platform provides insights into customer perceptions through a feedback mechanism that emphasizes Customer Satisfaction (CSAT) and Net Promoter Score (NPS). With access to both quantitative and qualitative data, you are equipped to harness this information to improve operational efficiency, retain more customers, and expand your business opportunities. By consistently collecting and analyzing survey results, you can improve service quality and optimize your operational processes. You will be able to quickly identify areas needing improvement and replicate successful strategies by understanding the challenges and triumphs faced by your customers. The seamless integration with your existing systems facilitates the automation of repetitive tasks, making it easier to manage daily operations. SmileBack® is designed to smoothly integrate into your workflow, reducing hurdles and paving the way for your success while deepening your insight into customer preferences. This comprehensive strategy ensures that you remain closely aligned with your clients, promoting stronger relationships and lasting loyalty, which is essential in today’s competitive landscape. Ultimately, the use of SmileBack® enables MSPs to cultivate a proactive approach to customer engagement, ensuring sustained growth and satisfaction.
Integrations Supported
BrightGauge
ConnectWise PSA
Dropbox
Freshdesk
SAP Business One
ScalePad Lifecycle Insights
Slack
Strategy Overview
Zendesk
Integrations Supported
BrightGauge
ConnectWise PSA
Dropbox
Freshdesk
SAP Business One
ScalePad Lifecycle Insights
Slack
Strategy Overview
Zendesk
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$58 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Stellar Solutions & Studio Peresano
Date Founded
2007
Company Location
Italy-Norway
Company Website
www.smileplant.it
Company Facts
Organization Name
SmileBack
Date Founded
2012
Company Location
United States
Company Website
www.smileback.com
Categories and Features
CMMS
Asset Tracking
Calibration Management
Inventory Control
Key & Lock Management
Mobile Access
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Document Control
Archiving & Retention
Automated Routing
Change Management
Compliance Management
Electronic Signature
Escalation Management
Periodic Review
Version Control
Document Management
Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control
Categories and Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management