Gruvi Reviews & Ratings

Gruvi

5.0 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 1 Rating

Total 5 out of 5 stars
ease 5 out of 5 stars
features 4 out of 5 stars
design 5 out of 5 stars
support 5 out of 5 stars

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What is Socialboards?

The premier cloud-based helpdesk for overseeing social media interactions, in addition to email, chatbots, contact forms, and review sites, merges all text-driven customer support avenues into a singular, cohesive inbox, guaranteeing that no customer request goes unnoticed. This all-encompassing solution for social customer service aggregates all incoming inquiries within a unified ticketing system, facilitating effective task distribution and ensuring that the team remains well-informed. It adeptly manages support requests from multiple social media sites including Facebook, Instagram, YouTube, and Twitter. Moreover, by incorporating live chat features on your website, customer issues can be resolved instantly. You can streamline your support emails and enhance your website along with Facebook pages by utilizing tailored forms. This tool not only decreases the number of support requests but also offers valuable insights into customer interactions. It also includes a smart self-service FAQ feature for your website, empowering customers to find answers on their own. With comprehensive statistics and analytics, you can make data-driven improvements to your services. Additionally, the integration through API facilitates a smooth connection with your existing internal systems, boosting operational efficiency. In summary, this platform revolutionizes customer service by consolidating diverse channels and supplying actionable insights for ongoing enhancement, ultimately elevating the customer experience. Furthermore, by leveraging this technology, businesses can significantly improve their responsiveness and customer satisfaction.

What is Gruvi?

Gruvi is an intuitive customer support platform aimed at teams that need a streamlined support inbox with minimal setup requirements. It provides insightful analytics, timely notifications, and an AI that functions effortlessly, offering a unified inbox that combines chats, social media interactions, and emails. Moreover, Gruvi is equipped with Chloe, our AI assistant, which can handle up to 80% of customer queries while continually adapting based on your website's content, PDF files, or other relevant documents you provide. Unlike other platforms, Gruvi stands out by offering personalized responses through our distinct human empathy engine, which takes into account the history of your customers to ensure responses are aligned with their needs and enhance their overall experience. This cutting-edge strategy not only simplifies the support process but also strengthens customer relationships, making it a valuable tool for any team aiming for exceptional service. By prioritizing customer understanding, Gruvi helps foster loyalty and satisfaction among users.

Media

Media

Integrations Supported

Facebook
Instagram
X (Twitter)
YouTube

Integrations Supported

HubSpot CRM
Microsoft Teams
Slack
Stripe
Telegram
WhatsApp
Zapier

API Availability

Has API

API Availability

Pricing Information

$9 per user, per month
Free Trial Offered?

Pricing Information

$49/month
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
Windows
On-Prem

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Socialboards

Company Location

Norway

Company Website

socialboards.com/en/

Company Facts

Organization Name

Gruvi Software

Date Founded

2025

Company Location

United Kingdom

Company Website

gruvi.ai

Categories and Features

Social Media Management

Customer Engagement
Multi-Account Management
Multi-User Collaboration
Reporting/Analytics
Social Media Monitoring

Categories and Features

AI Customer Service

Not specified

Customer Service

Alerts / Escalation
Appointment Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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Gruvi

Gruvi Software
5.0 out of 5 stars