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What is Spiceworks IT Help Desk?
The cloud-based help desk is already configured for your convenience. Accessible through the cloud, your help desk software eliminates the need for server installations or ongoing maintenance. Simply register now, and you can start right away! Features like monitors, alerts, and customizable ticket attributes streamline your workflow. Additionally, you can access comprehensive help desk reports that provide essential insights into ticket statuses and organizational labor statistics. For remote employees, support can seamlessly be provided by remote staff through secure sessions initiated directly from help desk tickets. If you're away from your desk, don’t worry! The Spiceworks Help Desk Mobile App keeps you connected by delivering essential ticket updates and push notifications straight to your smartphone or tablet, ensuring you never miss important information. This level of accessibility allows you to manage tasks efficiently, no matter where you are.
What is ArcTicketing?
ArcTicketing streamlines the organization, prioritization, and allocation of support tickets to the right customer service agents. By adjusting the assignment rules with minimal effort, you can guarantee a quick response time for incoming inquiries. Moreover, the platform enables you to assess the quality and completeness of resolved tickets through a performance report, which provides insights into the average time taken to resolve each issue. The system also allows for the addition of users and the definition of their roles, clarifying their permissions, the ticket categories they will oversee, and the features they can utilize. In addition, you can explicitly set up your service level agreements (SLAs) to differentiate between tickets that need urgent responses and those that can be addressed later. This thorough strategy not only enhances ticket management efficiency but also fosters a more responsive customer service environment. Ultimately, adopting such a structured approach leads to improved customer satisfaction and operational effectiveness.
Integrations Supported
EventSentry
Help Desk Migration
ManageEngine Endpoint Central
Integrations Supported
EventSentry
Help Desk Migration
ManageEngine Endpoint Central
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Spiceworks
Date Founded
2006
Company Location
United States
Company Website
www.spiceworks.com
Company Facts
Organization Name
Archarina
Company Location
United States
Company Website
www.archarina.io/products/office-apps/arc-ticket
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
Categories and Features
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management