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What is Splicecom?

A successful communication platform brings together the critical individuals, messages, and applications necessary for teams to interact effectively and respond promptly. The nature of conversations can differ widely based on factors such as the user's device, geographic location, and the urgency of the response required. While traditional communication methods like telephones and emails remain prevalent in professional settings, live web chat requires immediate focus, which in turn necessitates adequate staffing to handle inquiries. Many users show a preference for smart devices and social media messaging apps like WhatsApp Business and Facebook Messenger; however, Splicecom Media Apps offer comprehensive multimedia communication solutions that are streamlined into Shared Inboxes, enabling teams to effectively oversee their interactions. This feature makes it particularly advantageous for organizations of various sizes and industries. The Splicecom lineup of Unified Communications devices encompasses affordable entry-level telephones, adaptable IP system phones that cater to different contexts, elegant keyless touchscreen desktop phones, and IP softphone applications compatible with Windows, Apple Mac systems, smartphones, and tablets, accommodating a wide range of communication preferences. By adopting these innovative tools, businesses can significantly enhance their communication strategies, ultimately leading to improved collaboration among team members. Such advancements not only optimize workflow but also foster a more connected and responsive work environment.

What is MiVoice Business?

The on-premises business phone system that offers all the vital tools needed for your organization to improve customer engagement. Central to Mitel's top-tier on-site communication solutions is MiVoice Business, which encompasses MiCollab, MiTeam Meetings, and MiContact Center Business, enabling staff to enjoy the advantages of integrated, scalable, and mobile communications effortlessly. This system provides your organization with everything required to raise communication standards through efficient mobility, collaborative teamwork, video conferencing, and exceptional customer experience management. MiVoice Business is designed to serve businesses of varying sizes, from 5 to 130,000 users, whether they operate from a single venue or multiple locations across the globe. Additionally, the software deployed on Mitel Collaboration Service Appliances can function on standard x-86 servers within a virtual environment, simplifying processes by minimizing the need for numerous devices—this is particularly beneficial for clients choosing a centralized unified communications approach. With MiVoice Business, companies can guarantee that their communication framework is both adaptable and strong, promoting continuous growth and innovation. Ultimately, this comprehensive solution empowers organizations to meet the ever-evolving demands of modern communication.

Media

Media

Integrations Supported

Facebook Messenger
Microsoft Outlook
Salesforce
Shopify
Skype
WhatsApp

Integrations Supported

CASH+ Call Recording Software
OfficeWatch Call Reporting
OpenScape Session Border Controller
OpenText CX-E Voice
Oreka TR
TimelyBill

API Availability

Has API

API Availability

Pricing Information

Free
Free Version

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Splicecom

Company Location

United Kingdom

Company Website

splicecom.com

Company Facts

Organization Name

Mitel Networks

Date Founded

1973

Company Location

Canada

Company Website

www.mitel.com

Categories and Features

Telephony

Not specified

Categories and Features

Business VoIP

Not specified

Cloud PBX

Not specified

Telephony

Call Center Management
Contact Management
Inbound Reporting
VoIP
Voice & Data Integration

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