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What is Spoke Phone?

Spoke stands out as the premier platform designed for managing intricate, high-stakes, and regulated discussions. It effectively enables employees to articulate and gather essential information, facilitating deal progression and enhancing customer satisfaction. By seamlessly integrating with various tools, Spoke personalizes interactions, boosts efficiency, and guarantees adherence to compliance standards. With over 250,000 conversations taking place daily, it offers a suite of features including voice calls, SMS, WhatsApp integration, a shared team inbox, customizable routing options, personalized IVRs, caller analytics, and much more. **The Challenge** Currently, a limited number of employees possess the training or capability to engage in complex, context-rich, and tailored conversations with customers. **The Answer** Spoke equips every team member with the necessary knowledge and skills to conduct high-quality, compliant conversations that yield favorable outcomes for both customers and the business. To accomplish this, Spoke Phone merges the advantages of traditional business telephony, costly contact centers, and top-notch business process automation into a user-friendly interface accessible via mobile or desktop devices. This integration of customer data, processes, and automation into communications—whether through calls, SMS, or WhatsApp—ensures that every interaction is informed and effective, ultimately transforming the way businesses connect with their clients.

What is Aspen InfoPlus?

Streamlining access to and distribution of data in tailored record formats empowers organizations to make informed, data-driven choices that enhance their production workflows. The incorporation of real-time computational engines supports oversight and performance analysis across the organization, with the goal of reducing operational expenses. By establishing enhanced work methodologies within a flexible, secure framework, a variety of users can engage in enterprise-wide benchmarking. This approach not only accelerates cycle times but also allows for a focused examination of key problem areas by correlating performance metrics, downtime, and product quality with equipment functionality. Centralized monitoring of performance is crucial in this context. It enables the ongoing observation of vital metrics and the prioritization of significant alerts, delivering immediate insights into asset performance organization-wide. Through the enhancement of Overall Equipment Effectiveness (OEE), businesses can increase uptime, efficiency, and utilization, gaining better visibility into equipment availability, performance, and quality, and thereby concentrating efforts on high-value areas. Consequently, organizations are positioned to implement meaningful enhancements in their operational strategies that lead to greater competitiveness in the market. This comprehensive approach can transform how organizations operate and succeed in their respective industries.

Media

Media

Integrations Supported

Copper
Google
HubSpot CRM
HubSpot Customer Platform
Microsoft 365
Microsoft Dynamics 365
Microsoft Power BI
Momentum AMP by NowCerts
Pipedrive
Twilio
Twilio Flex
Twilio Voice
Zoho CRM

Integrations Supported

HighByte Intelligence Hub
Opralog
PARCview
Seeq
TrendMiner
cBLISS

API Availability

Has API

API Availability

Pricing Information

$15 per month
Mix-and-match licensing allows you to buy the right license type for each user so you're not wasting money buying features some users won't use. Host on Spoke or deploy to your Twilio Account.
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

Spoke Network

Date Founded

2016

Company Location

New Zealand

Company Website

spokephone.com

Company Facts

Organization Name

Aspen Technology

Date Founded

1981

Company Location

United States

Company Website

www.aspentech.com/en/products/msc/aspen-infoplus21

Categories and Features

Business VoIP

Call Recording
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

SIP Trunk

Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Telephony

IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
VoIP
Voice & Data Integration

Categories and Features

Oil and Gas

Not specified

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