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What is Spoke Phone?

Spoke stands out as the premier platform designed for managing intricate, high-stakes, and regulated discussions. It effectively enables employees to articulate and gather essential information, facilitating deal progression and enhancing customer satisfaction. By seamlessly integrating with various tools, Spoke personalizes interactions, boosts efficiency, and guarantees adherence to compliance standards. With over 250,000 conversations taking place daily, it offers a suite of features including voice calls, SMS, WhatsApp integration, a shared team inbox, customizable routing options, personalized IVRs, caller analytics, and much more. **The Challenge** Currently, a limited number of employees possess the training or capability to engage in complex, context-rich, and tailored conversations with customers. **The Answer** Spoke equips every team member with the necessary knowledge and skills to conduct high-quality, compliant conversations that yield favorable outcomes for both customers and the business. To accomplish this, Spoke Phone merges the advantages of traditional business telephony, costly contact centers, and top-notch business process automation into a user-friendly interface accessible via mobile or desktop devices. This integration of customer data, processes, and automation into communications—whether through calls, SMS, or WhatsApp—ensures that every interaction is informed and effective, ultimately transforming the way businesses connect with their clients.

What is Cisco Webex Calling?

Discover a dynamic cloud-based phone solution specifically designed for businesses with Webex Calling, enabling you to effortlessly make and receive calls on any device from nearly any location, simplifying the challenges of conventional phone systems. This service is crafted to foster your business's expansion by allowing calls from your business number and providing access to a wide range of powerful cloud calling functionalities. Eliminate the costs that come with physical phone equipment; instead, manage all aspects of your services, users, and security from a single intuitive platform. Webex Calling places a strong emphasis on security, ensuring your communications are protected without requiring frequent updates or maintenance. Experience the convenience of making calls with extension numbers, direct inward dialing (DID), email-style directory URIs, or by using directory-based dialing methods. With an array of features such as shared lines, hunt groups, call waiting, hold/resume options, call pickup, forwarding, do not disturb, and transfer abilities, you’ll always be prepared for important calls. This modern communication solution not only boosts productivity but also empowers teams to maintain connectivity regardless of their physical location, enhancing collaboration in today’s fast-paced work environment. Ultimately, it represents a significant advancement in how businesses approach their communication needs.

Media

Media

Integrations Supported

Salesforce
Google
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Microsoft Power BI
Pipedrive
Twilio Flex
Twilio Voice
Zoho CRM

Integrations Supported

Salesforce
Calero
Expo XT UC Analytics
MOS Chorus
Rivet Logic
Shift
Trello
Variphy
VoIP Detective

API Availability

Has API

API Availability

Has API

Pricing Information

$15 per month
Mix-and-match licensing allows you to buy the right license type for each user so you're not wasting money buying features some users won't use. Host on Spoke or deploy to your Twilio Account.
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Spoke Network

Date Founded

2016

Company Location

New Zealand

Company Website

spokephone.com

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.webex.com/suite/enterprise-cloud-calling.html

Categories and Features

Business VoIP

Call Recording
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

SIP Trunk

Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Telephony

IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
VoIP
Voice & Data Integration

Categories and Features

Business VoIP

Not specified

Cloud PBX

Not specified

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