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What is Spoke Phone?

Spoke stands out as the premier platform designed for managing intricate, high-stakes, and regulated discussions. It effectively enables employees to articulate and gather essential information, facilitating deal progression and enhancing customer satisfaction. By seamlessly integrating with various tools, Spoke personalizes interactions, boosts efficiency, and guarantees adherence to compliance standards. With over 250,000 conversations taking place daily, it offers a suite of features including voice calls, SMS, WhatsApp integration, a shared team inbox, customizable routing options, personalized IVRs, caller analytics, and much more. **The Challenge** Currently, a limited number of employees possess the training or capability to engage in complex, context-rich, and tailored conversations with customers. **The Answer** Spoke equips every team member with the necessary knowledge and skills to conduct high-quality, compliant conversations that yield favorable outcomes for both customers and the business. To accomplish this, Spoke Phone merges the advantages of traditional business telephony, costly contact centers, and top-notch business process automation into a user-friendly interface accessible via mobile or desktop devices. This integration of customer data, processes, and automation into communications—whether through calls, SMS, or WhatsApp—ensures that every interaction is informed and effective, ultimately transforming the way businesses connect with their clients.

What is Spoke LMS?

Imagine a learning management system designed to provide straightforward access to essential and succinct training resources. This platform integrates your current educational materials with our customized content in a harmonious manner. It streamlines the journey of ongoing practice and skill development. By bringing the concept of Skill Agility into action, Spoke empowers learners to advance from one skill level to another through intelligent, proactive recommendations, while allowing them the autonomy to delve into subjects that captivate their interest. Spoke revolutionizes the skill acquisition process, making it a collaborative, engaging, and enjoyable journey. It connects your workforce with relevant and readily available learning prospects, allowing you to consolidate your eLearning, classroom training, and skill enhancement efforts in one centralized location. With Spoke, learners experience a continuous feedback loop that aids their skill progression. Additionally, with valuable data and insights easily accessible, you can keep your team motivated, focused, and on a path of continual improvement throughout their development journey. This forward-thinking strategy not only promotes individual growth but also amplifies team performance and contributes to the overall success of the organization. With Spoke, learning transforms into an inspiring journey that fuels both personal and collective achievements, fostering a culture of excellence within the workplace.

Media

Media

Integrations Supported

Copper
Google
HubSpot CRM
HubSpot Customer Platform
Microsoft 365
Microsoft Dynamics 365
Microsoft Power BI
Momentum AMP by NowCerts
Pipedrive
Salesforce
Twilio
Twilio Flex
Twilio Voice
Zoho CRM

Integrations Supported

Rippling
Slack

API Availability

Has API

API Availability

Pricing Information

$15 per month
Mix-and-match licensing allows you to buy the right license type for each user so you're not wasting money buying features some users won't use. Host on Spoke or deploy to your Twilio Account.
Free Trial Offered?

Pricing Information

$799 per month
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Spoke Network

Date Founded

2016

Company Location

New Zealand

Company Website

spokephone.com

Company Facts

Organization Name

Unboxed Technology

Date Founded

2009

Company Location

United States

Company Website

www.unboxedtechnology.com/learning-platform/

Categories and Features

Business VoIP

Call Recording
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

SIP Trunk

Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Telephony

IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
VoIP
Voice & Data Integration

Categories and Features

Learning Management Systems (LMS)

Asynchronous Learning
Blended Learning
Corporate / Business
Gamification
Learner Portal
Mobile Learning
SCORM Compliance
Video Conferencing
eLearning Companies

Training

Asynchronous Learning
Blended Learning
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation

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