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What is Sprinklr Insights?

Sprinklr Insights is a cutting-edge consumer intelligence platform powered by AI that provides businesses with real-time insights into consumers, competitors, and the market across more than 30 channels, all while filtering out the extraneous noise. This platform integrates essential listening and intelligence functionalities such as social monitoring, brand tracking, Voice of the Customer, crisis management, and competitive analysis into one cohesive system, transforming scattered dialogues from social media, digital platforms, news outlets, and review sites into clear, actionable insights. With over ten years of specialized AI development for analyzing unstructured data, Sprinklr Insights empowers brands to gain a deeper understanding of their audiences, safeguard their reputation, and make informed, data-driven decisions. Key Features Comprehensive Channel Integration: Offers access to over 30 social and digital platforms, 400,000 media sources, and more than a billion websites and review sites, along with the capability to incorporate owned data, providing a holistic view of customer feedback. Market Conversation Monitoring: Enables users to track discussions across diverse channels, featuring insights from 400K+ media sources and 1B+ websites, ensuring a complete perspective on market dynamics. Reputation Management and Brand Tracking: Allows businesses to monitor mentions, key performance indicators, sentiment, and trends, while assessing brand perception relative to competitors. Customer Feedback Insights: Gathers opinions on products and services, identifies emerging trends, recognizes essential consumer needs, and efficiently manages online reputation. Crisis Management and PR Monitoring: Identifies potential reputation risks early, delivers real-time notifications, and directs insights to relevant teams for swift action. Emotion and Sentiment Detection: Utilizes AI to analyze sentiment and emotions across text, audio, video, and images, providing over 90% accuracy in contextual insights. Competitor Performance Analysis: Evaluates engagement, sentiment, and performance metrics against rival brands, giving companies a strategic advantage in their market positioning.

What is Akira?

Unlock the Power of AI-Driven Reputation Management! We understand the daily challenges you face as you navigate the complexities of monitoring reviews from multiple channels, responding to feedback promptly, and identifying potential risks, which can all seem overwhelming. This continuous juggling act can drain your precious time and resources. That’s where Akira's all-encompassing reputation management platform comes into play to support you. With our state-of-the-art technology and intuitive interface, you can transform your reputation management practices like never before. Enjoy enhanced online visibility and increased customer engagement, drawing more visitors to your enterprise. Gain deeper insights into customer preferences and behaviors, allowing you to tailor experiences that exceed their expectations. By embracing a proactive strategy for managing feedback and reviews, you showcase your commitment to quality and continual improvement. Together, let us enable you to effectively oversee your digital footprint and cultivate enduring relationships with your clientele, ensuring long-term success. Ultimately, your online reputation is not just a reflection of your business, but a vital asset that can drive growth and loyalty.

Media

Media

No images available

Integrations Supported

Discord
Facebook
Google Analytics
Instagram
Mailchimp
Microsoft 365
Oracle Cloud Infrastructure
Reddit
Slack
Snapchat
Stripe
TikTok
Tumblr
Twilio
Twitch
VK
Vimeo
WhatsApp
WordPress
YouTube

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

Custom quote-based pricing

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Not specified

Company Facts

Organization Name

Sprinklr

Date Founded

2009

Company Location

United States

Company Website

www.sprinklr.com/products/consumer-intelligence/

Company Facts

Organization Name

Akira

Date Founded

2024

Company Location

Canada

Company Website

helloakira.com

Categories and Features

AI Review Management

Not specified

Brand Intelligence

Not specified

Brand Management

Not specified

Media Monitoring

Alerts / Notifications
Dashboards / Reporting
Social Media Monitoring

Reputation Management

Sentiment Analysis
Social Media Monitoring

Social Listening

Not specified

Categories and Features

AI Review Management

Not specified

Reputation Management

Not specified

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