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MikMakMikMak, a SPINS company, is a global software company that provides a leading commerce intelligence and orchestration platform for multichannel brands, helping them grow in real-time.
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What is Sprinklr Insights?
Sprinklr Insights is a cutting-edge consumer intelligence platform powered by AI that provides businesses with real-time insights into consumers, competitors, and the market across more than 30 channels, all while filtering out the extraneous noise. This platform integrates essential listening and intelligence functionalities such as social monitoring, brand tracking, Voice of the Customer, crisis management, and competitive analysis into one cohesive system, transforming scattered dialogues from social media, digital platforms, news outlets, and review sites into clear, actionable insights. With over ten years of specialized AI development for analyzing unstructured data, Sprinklr Insights empowers brands to gain a deeper understanding of their audiences, safeguard their reputation, and make informed, data-driven decisions.
Key Features
Comprehensive Channel Integration: Offers access to over 30 social and digital platforms, 400,000 media sources, and more than a billion websites and review sites, along with the capability to incorporate owned data, providing a holistic view of customer feedback.
Market Conversation Monitoring: Enables users to track discussions across diverse channels, featuring insights from 400K+ media sources and 1B+ websites, ensuring a complete perspective on market dynamics.
Reputation Management and Brand Tracking: Allows businesses to monitor mentions, key performance indicators, sentiment, and trends, while assessing brand perception relative to competitors.
Customer Feedback Insights: Gathers opinions on products and services, identifies emerging trends, recognizes essential consumer needs, and efficiently manages online reputation.
Crisis Management and PR Monitoring: Identifies potential reputation risks early, delivers real-time notifications, and directs insights to relevant teams for swift action.
Emotion and Sentiment Detection: Utilizes AI to analyze sentiment and emotions across text, audio, video, and images, providing over 90% accuracy in contextual insights.
Competitor Performance Analysis: Evaluates engagement, sentiment, and performance metrics against rival brands, giving companies a strategic advantage in their market positioning.
What is Gnowit?
Continuous real-time monitoring paired with machine learning curation of web sources facilitates immediate briefings that can be distributed to clients and stakeholders within moments of their release. This method harnesses the capabilities of artificial intelligence, effectively mimicking a team of skilled analysts who vigilantly oversee more than 50,000 information sources at a minimal cost compared to conventional human analysis. Consequently, organizations can spot legislative opportunities that may impact their operations while keeping an eye on ongoing issues and trends that frequently affect them. This innovative system not only paves the way for the dissemination of well-informed content but also allows for sharing positive media coverage. Moreover, it offers a thorough understanding of competitors and the overarching business landscape. By monitoring online signals, businesses can discover new markets and opportunities while also being vigilant against potential threats. The real-time and detailed tracking of global media, enhanced with advanced filtering features, guarantees that all actionable news is readily available. Furthermore, it supports the monitoring of topics pertinent to Canadian Federal, Provincial, and Territorial jurisdictions, enriching the contextual understanding of local dynamics. Ultimately, organizations benefit from timely alerts concerning developments related to customers, suppliers, competitors, and news associated with their own operations, empowering them to stay informed and proactive in a landscape that is constantly evolving. This comprehensive approach not only enhances strategic decision-making but also solidifies an organization’s competitive edge in a fast-paced environment.
Integrations Supported
Discord
Facebook
Google Analytics
Instagram
Microsoft 365
Oracle Cloud Infrastructure
Reddit
Salesforce
Slack
Snapchat
Integrations Supported
Discord
Facebook
Google Analytics
Instagram
Microsoft 365
Oracle Cloud Infrastructure
Reddit
Salesforce
Slack
Snapchat
API Availability
Has API
API Availability
Has API
Pricing Information
Custom quote-based pricing
Free Version
Free Trial Offered?
Pricing Information
$150 per month
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Sprinklr
Date Founded
2009
Company Location
United States
Company Website
www.sprinklr.com/products/consumer-intelligence/
Company Facts
Organization Name
Gnowit
Date Founded
2010
Company Location
Canada
Company Website
www.gnowit.com
Categories and Features
Brand Management
Approval Process Control
Artwork Management
Asset Management
Change Management
Fulfillment Distribution
Project Management
Media Monitoring
Alerts / Notifications
Broadcast Media Monitoring
Content Translation
Dashboards / Reporting
Export Results
Online News Monitoring
Podcast Monitoring
Print Media Monitoring
Social Media Monitoring
Reputation Management
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label
Categories and Features
Media Monitoring
Alerts / Notifications
Broadcast Media Monitoring
Content Translation
Dashboards / Reporting
Export Results
Online News Monitoring
Podcast Monitoring
Print Media Monitoring
Social Media Monitoring