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MikMakMikMak, a SPINS company, is a global software company that provides a leading commerce intelligence and orchestration platform for multichannel brands, helping them grow in real-time.
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What is Sprinklr Insights?
Sprinklr Insights is a cutting-edge consumer intelligence platform powered by AI that provides businesses with real-time insights into consumers, competitors, and the market across more than 30 channels, all while filtering out the extraneous noise. This platform integrates essential listening and intelligence functionalities such as social monitoring, brand tracking, Voice of the Customer, crisis management, and competitive analysis into one cohesive system, transforming scattered dialogues from social media, digital platforms, news outlets, and review sites into clear, actionable insights. With over ten years of specialized AI development for analyzing unstructured data, Sprinklr Insights empowers brands to gain a deeper understanding of their audiences, safeguard their reputation, and make informed, data-driven decisions.
Key Features
Comprehensive Channel Integration: Offers access to over 30 social and digital platforms, 400,000 media sources, and more than a billion websites and review sites, along with the capability to incorporate owned data, providing a holistic view of customer feedback.
Market Conversation Monitoring: Enables users to track discussions across diverse channels, featuring insights from 400K+ media sources and 1B+ websites, ensuring a complete perspective on market dynamics.
Reputation Management and Brand Tracking: Allows businesses to monitor mentions, key performance indicators, sentiment, and trends, while assessing brand perception relative to competitors.
Customer Feedback Insights: Gathers opinions on products and services, identifies emerging trends, recognizes essential consumer needs, and efficiently manages online reputation.
Crisis Management and PR Monitoring: Identifies potential reputation risks early, delivers real-time notifications, and directs insights to relevant teams for swift action.
Emotion and Sentiment Detection: Utilizes AI to analyze sentiment and emotions across text, audio, video, and images, providing over 90% accuracy in contextual insights.
Competitor Performance Analysis: Evaluates engagement, sentiment, and performance metrics against rival brands, giving companies a strategic advantage in their market positioning.
What is Semantrum?
Ongoing monitoring of brand references and assessments of reputation across various media channels, online platforms, and social media is crucial, featuring extensive analytics, visual representations, and trend monitoring customized to your specific criteria. This service can cater to brands, individuals, events, or any pertinent keywords. You have the option to perform detailed reputation evaluations based on AMEC standards or your unique metrics and performance measures. Key indicators such as media loyalty index, audience engagement, emotional sentiment surrounding articles on the topic, and the impact of publications can all be tracked. Moreover, identifying and responding proactively to emerging information trends is vital for making informed decisions, as well as effectively utilizing these trends. Real-time competitor media activity analysis can unveil insights into various factors, enabling you to keep tabs on promotions, updates in product offerings, and the exploration of potential new markets, including opportunities abroad. In addition, you can carry out in-depth media assessments of your competitors' content and public relations tactics. User-friendly benchmark reports, along with customized interactive infographics, further aid in comprehending your media positioning and competitive environment. Utilizing these comprehensive tools can significantly provide you with a strategic edge within your field, ensuring that you remain ahead of industry developments. Ultimately, this approach cultivates a proactive media strategy that can adapt to the ever-changing landscape.
Integrations Supported
Facebook
Instagram
Telegram
X (Twitter)
Discord
Google Analytics
Mailchimp
Microsoft 365
Oracle Cloud Infrastructure
Pinterest
Integrations Supported
Facebook
Instagram
Telegram
X (Twitter)
Discord
Google Analytics
Mailchimp
Microsoft 365
Oracle Cloud Infrastructure
Pinterest
API Availability
Has API
API Availability
Has API
Pricing Information
Custom quote-based pricing
Free Version
Free Trial Offered?
Pricing Information
$40 per month per topic
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Sprinklr
Date Founded
2009
Company Location
United States
Company Website
www.sprinklr.com/products/consumer-intelligence/
Company Facts
Organization Name
Semantrum
Date Founded
2016
Company Location
Ukraine
Company Website
promo.semantrum.net/en/main/
Categories and Features
Brand Management
Approval Process Control
Artwork Management
Asset Management
Change Management
Fulfillment Distribution
Project Management
Media Monitoring
Alerts / Notifications
Broadcast Media Monitoring
Content Translation
Dashboards / Reporting
Export Results
Online News Monitoring
Podcast Monitoring
Print Media Monitoring
Social Media Monitoring
Reputation Management
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label
Categories and Features
Media Monitoring
Alerts / Notifications
Broadcast Media Monitoring
Content Translation
Dashboards / Reporting
Export Results
Online News Monitoring
Podcast Monitoring
Print Media Monitoring
Social Media Monitoring
Reputation Management
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label