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What is Sprinklr?

Sprinklr is an enterprise-grade, AI-native Unified Customer Experience Management platform built to power modern customer engagement. It unifies marketing, social, customer service, and insights into a single system of record. Sprinklr analyzes billions of digital conversations to deliver real-time consumer, product, and market intelligence. AI copilots and intelligent agents automate engagement, routing, and insight generation across teams. The platform enables consistent, compliant brand experiences across more than 30 digital and social channels. Customer service teams use Sprinklr to deliver faster, more empathetic support through omnichannel workflows. Marketing teams orchestrate global campaigns while maximizing ROI with data-driven insights. Built-in workflows simplify automation, governance, and operational efficiency. Sprinklr integrates with enterprise systems to eliminate silos and unify data. Designed for large-scale organizations, it supports customization, security, and compliance requirements. Trusted by iconic global brands, Sprinklr is recognized by leading industry analysts. Overall, it helps enterprises elevate every customer interaction and scale exceptional experiences worldwide.

What is Infegy Atlas?

Infegy Atlas stands out as the most user-friendly social listening tool, featuring an unparalleled unlimited search capability that enables users to explore, analyze, and comprehend their competitors, brands, and target audiences. It offers an exceptional suite of social listening tools and services designed to deepen insights into consumer behavior and audience dynamics. By transforming billions of online conversations into practical consumer insights, you can enhance your market research, develop customer personas, track campaigns, gather competitive intelligence, analyze demographics, identify industry gaps, assess sentiment, manage crises, and much more. Rather than getting lost in social data analysis, you can elegantly present your findings using our Infegy Canvas reporting platform. This allows for the creation of customized reports directly from Infegy’s robust social listening and intelligence platform. Canvas is not only useful for client presentations and comprehensive reporting but also effective for team meetings. With beautifully crafted reports that require no design expertise, you can ensure that everyone stays aligned and informed. Additionally, this tool empowers users to visualize data in an engaging manner that enhances understanding and collaboration.

Media

Media

Integrations Supported

Adobe Marketo Engage
Aprimo
Automat Conversational Marketing
Bitly
Bronto Marketing Platform
Bryj
Chattermill
Conversionomics
Facebook
HubSpot Marketing Hub
Instagram
ItsAlive
Microsoft Power BI
Radiance Labs
Snapchat
Socialgist
Sprinklr Social
Uptempo
X (Twitter)
X Ads (Twitter Ads)

Integrations Supported

Adobe Marketo Engage
Aprimo
Automat Conversational Marketing
Bitly
Bronto Marketing Platform
Bryj
Chattermill
Conversionomics
Facebook
HubSpot Marketing Hub
Instagram
ItsAlive
Microsoft Power BI
Radiance Labs
Snapchat
Socialgist
Sprinklr Social
Uptempo
X (Twitter)
X Ads (Twitter Ads)

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$1200.00/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sprinklr

Date Founded

2009

Company Location

United States

Company Website

www.sprinklr.com

Company Facts

Organization Name

Infegy

Date Founded

2006

Company Location

United States

Company Website

www.infegy.com

Categories and Features

Audience Intelligence

AI / Machine Learning
Audience Segmentation
Competitive Intelligence
Content Tracking
Data Visualization
Data-Driven Insights
Filters / Search
Image Recognition
Sentiment Analysis
Social Listening
Social Media Analytics
Trend Tracking

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Social Media Advertising

Ad Buying
Ad Creation
Bulk Advertising
Campaign Management
Collaboration Tools
Comment / Reply Moderation
Digital Asset Management
Reporting / Analytics
Retargeting
Roles / Permissions

Social Media Analytics Tools

Campaign Analytics
Competitor Monitoring
Customizable Reports
Engagement Tracking
Influencer Tracking
Multi-Channel Data Collection

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Categories and Features

Audience Intelligence

AI / Machine Learning
Audience Segmentation
Competitive Intelligence
Content Tracking
Data Visualization
Data-Driven Insights
Filters / Search
Image Recognition
Sentiment Analysis
Social Listening
Social Media Analytics
Trend Tracking

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Social Media Analytics Tools

Campaign Analytics
Competitor Monitoring
Customizable Reports
Engagement Tracking
Influencer Tracking
Multi-Channel Data Collection

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