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What is Sprinklr?

Sprinklr is an enterprise-grade, AI-native Unified Customer Experience Management platform built to power modern customer engagement. It unifies marketing, social, customer service, and insights into a single system of record. Sprinklr analyzes billions of digital conversations to deliver real-time consumer, product, and market intelligence. AI copilots and intelligent agents automate engagement, routing, and insight generation across teams. The platform enables consistent, compliant brand experiences across more than 30 digital and social channels. Customer service teams use Sprinklr to deliver faster, more empathetic support through omnichannel workflows. Marketing teams orchestrate global campaigns while maximizing ROI with data-driven insights. Built-in workflows simplify automation, governance, and operational efficiency. Sprinklr integrates with enterprise systems to eliminate silos and unify data. Designed for large-scale organizations, it supports customization, security, and compliance requirements. Trusted by iconic global brands, Sprinklr is recognized by leading industry analysts. Overall, it helps enterprises elevate every customer interaction and scale exceptional experiences worldwide.

What is Radarly?

Radarly serves as an advanced consumer insights platform powered by artificial intelligence, focusing primarily on social data. It integrates the rapid flow of digital information with traditional Consumer and Market Insights techniques. By offering ongoing access to reliable structured quantitative and qualitative data, it empowers businesses to acquire crucial intelligence. Moving past basic social listening, genuine success depends on your capability to adapt to the dynamic nature of markets and swiftly shifting customer preferences, thereby staying ahead of competitors. Radarly allows you to cultivate a more agile, customer-centric, and data-driven strategy throughout your brand's journey. Transitioning from insights to actionable steps becomes more efficient and rapid. This platform is designed to cater to the varied requirements of organizations in multiple sectors, covering every stage of the brand and product management cycle, from strategic planning to implementation and further. Moreover, Radarly enhances inter-team collaboration, making sure insights are utilized effectively to foster impactful outcomes. Ultimately, it positions organizations to not only react to changes but also anticipate them, ensuring sustained growth and relevance in a competitive landscape.

Media

Media

Integrations Supported

Adobe Acrobat
Affinity Canvas
Anthropic
AppsFlyer
Azure AI Anomaly Detector
Bedrock
Branch
Bynder
Discourse
Google Drive
Jira
Kochava
Mailchimp
Ozonetel
ServiceNow AI Agents
Shutterstock
Snowflake
Trustpilot
Twilio
WordPress

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

Custom, Quote-based Pricing

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Sprinklr

Date Founded

2009

Company Location

United States

Company Website

www.sprinklr.com

Company Facts

Organization Name

Linkfluence

Date Founded

2006

Company Location

France

Company Website

linkfluence.com

Categories and Features

Agentic AI

Not specified

AI Agents

Not specified

AI Customer Service

Not specified

Audience Intelligence

AI / Machine Learning
Audience Segmentation
Competitive Intelligence
Content Tracking
Data Visualization
Data-Driven Insights
Filters / Search
Image Recognition
Sentiment Analysis
Social Listening
Social Media Analytics
Trend Tracking

Content Distribution

Not specified

Content Experience

Not specified

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Marketing Calendar

Not specified

Marketing Compliance

Not specified

Social Listening

Not specified

Social Media Advertising

Ad Creation
Bulk Advertising
Campaign Management
Collaboration Tools
Comment / Reply Moderation
Digital Asset Management
Reporting / Analytics
Retargeting
Roles / Permissions

Social Media Analytics Tools

Campaign Analytics
Competitor Monitoring
Customizable Reports
Engagement Tracking
Influencer Tracking
Multi-Channel Data Collection

Social Media Management

Content Management
Customer Engagement
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Categories and Features

Audience Intelligence

Not specified

Reputation Management

Not specified

Social Listening

Not specified

Social Media Marketing

Analytics
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

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