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What is Stacks?

Stacks is a comprehensive hosted CRM and business workspace that integrates a variety of features, such as managing customer records, sales processes, follow-up tasks, email marketing, review solicitations, invoicing, appointment management, support ticket oversight, and time tracking within a single platform. By enabling shared access to customer data and activity logs, it allows solo entrepreneurs, freelancers, and small teams to efficiently manage leads, sales, billing, bookings, and customer service in a collaborative manner. Users can organize contacts and deals, craft marketing emails, request feedback, generate quotes and invoices, showcase their availability, manage support tickets, and track tasks and billable hours seamlessly. The primary plan provides all seven modules for free, allowing unlimited users and contacts, while the complimentary version includes 50 one-time AI credits, with options for paid plans for greater AI usage. Moreover, businesses can easily integrate their own Stripe accounts for payment processing and connect with a variety of supported email services for effortless communication. Additionally, a REST API and MCP endpoint offer scoped access for smooth software integrations, enhancing the platform's functionality. This all-encompassing solution guarantees that users have every essential tool at their disposal to optimize their operations and foster stronger customer relationships, ultimately driving business growth.

What is Optanik Support?

Optanik Support operates as a cloud-based help desk tailored for IT service providers and internal teams, merging email inquiries, a customer portal that doesn't require accounts, Optanik Need Help submissions, and tickets from fleet automations and alerts into a cohesive and easily manageable queue. Team members can assign tickets to specific departments or distribute them evenly, categorize issues effectively, utilize pre-defined email templates, and generate reports to enhance operational efficiency. Accessing Support, Keyring, and OptaMeet is simplified with a single email and password combination, promoting user convenience. When a ticket is submitted, users can conveniently link an endpoint by providing its serial number with the initial request. Within a ticket, staff have the ability to isolate a specific device on the Optanik Network or arrange and adjust an OptaMeet meeting as required. Furthermore, OptAi has the capability to transcribe meetings that are scheduled through tickets, adding summaries to internal notes for future reference. The service package also features a REST API, MCP, and webhooks for additional integration options. While requesters can access the service for free, technician seats are available for $10 per month, providing affordable solutions for organizations. To utilize inbound email-to-ticket functionality, a paid Optanik endpoint or a $10 monthly owner seat is necessary; however, the owner seat is complimentary when purchasing at least one paid endpoint, offering a flexible pricing structure to accommodate varying needs. This well-rounded setup not only streamlines the support process but also significantly boosts communication and collaboration among team members, ensuring a more efficient workflow overall. By enhancing user experience and operational capabilities, Optanik Support positions itself as a vital tool for modern IT management.

Media

Media

Integrations Supported

Model Context Protocol (MCP)
Brevo
Resend
SendGrid
Stripe

Integrations Supported

Model Context Protocol (MCP)

API Availability

Has API

API Availability

Has API

Pricing Information

$0/month
The Free plan costs $0 per month and includes all seven modules, unlimited users and contacts, and 50 one-time AI credits.
Free Version

Pricing Information

$10/technician/month
$10 per technician per month, billed monthly. Requesters can submit tickets for free. Inbound email-to-ticket requires either a paid Optanik endpoint or a $10/month owner seat. The owner seat is free with at least one paid Optanik endpoint.
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

Vantage Technologies, LLC

Date Founded

2026

Company Website

stackscrm.com

Company Facts

Organization Name

Optanik

Date Founded

2026

Company Location

United States

Company Website

optaniksupport.com

Categories and Features

CRM

Not specified

Categories and Features

Help Desk

Not specified

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